Hi, I’m
SHELBY DUNSCOMB, MSML-ODD, LSSGB, CSM
West Lafayette,IN
"You manage things; you lead people."
Summary
Strategic operations leader with a proven track record of driving data-driven decision-making and delivering actionable insights to empower senior leadership and executives. Combining transformational and servant leadership styles, inspires teams, fosters collaboration, and cultivates a culture of continuous improvement. Leveraging advanced analytics and reporting tools, translates complex data into strategic opportunities that enhance organizational performance and drive business growth. Dedication lies in aligning operational initiatives with long-term objectives to deliver measurable results and sustainable success. Strengths and experiences contribute to supporting and advancing organizational objectives, ensuring both operational success and long-term growth.
Skills
- Communication and Stakeholder Engagement
- Data Analysis and Decision Making
- Strategic Planning and Forecasting
- Cross-Functional Collaboration
- Process Improvement
- Project and Program Management
- Leadership and Team Management
- Vendor and Relationship Management
- Adaptability and Resilience
- Change Management
Overview
15
years of professional experience
4
Certifications
Work History
World Education Services
Associate Director, Business Intelligence Strategy
04.2025 - Current
World Education Services
Revenue Operations Manager
10.2024 - 04.2025
Job overview
- Built and led a team of 10 data analysts from the ground up, establishing new capabilities in strategic reporting and insights using tools such as: Snowflake, Tableau, and enterprise platforms (i.e. Salesforce) to ensure data accuracy and actionable outcomes.
- Served as the Executive Sponsor for divisional projects, cultivating strong vendor partnerships to enhance operations and drive efficiencies, including reducing the Customer Service ticket backlog from over 22,000 to 7,000 within a month.
- Collaborated closely with the Chief Revenue Officer and C-Suite Executives to drive data-driven strategic decisions with precision, accuracy, and impact.
- Conducted scenario planning exercises for various business situations, facilitating proactive decision making under uncertain conditions.
- Implemented monitoring systems to track progress against strategic goals, ensuring timely course corrections as needed.
- Spearheaded the 2024 operations strategy that resulted in the company's highest revenue year.
World Education Services
Operations Manager
03.2022 - 10.2024
Job overview
- Drove operational excellence across COO Division departments (Product, Production, Sales, Client Success, Marketing, Customer Solutions, Technology, Transformation) by leading key projects, removing bottlenecks, and aligning priorities, significantly contributing to growth.
- Managed a team including 2 Senior Operations Coordinators.
- Successfully recruited and hired 100+ employees, wrote 200+ job descriptions for the Transformation Program, and have developed an onboarding program optimal for new hires to thrive in a remote-first environment.
- Spearheaded strategic initiatives and business development efforts by developing business cases, improving operational efficiencies and processes, and establishing effective execution workstreams within an organization of over 300 members.
- Oversaw the quarterly and annual strategic planning process, including managing KPIs and OKRs, removing obstacles, and ensuring clear communication of updates throughout the COO Division.
University of Nevada-Las Vegas
Program Manager
03.2019 - 08.2021
Job overview
- Prepared and managed the annual budget, providing accurate and timely financial reports to the executive team and Board of Directors valued at $7.5M+.
- Increased program student enrollment by 40% during tenure through effective marketing, program development, and successful fundraising.
- Organized 3 major events each year to connect students with industry professionals and successfully raised over $70K in scholarships for department students.
- Provided direct supervision to Administrative Assistant and Data Analyst, fostering their growth.
University of Nevada-Las Vegas
Executive Administrative Assistant
09.2018 - 03.2019
Job overview
- Managed and ensured accurate records of financial operation budgets worth of $500K+.
- Directed and led a team of 24 individual contributors to achieve desired outcomes, as well as provided supervision to diverse teams, contractors, and vendors, overseeing resource management, document handling, risk mitigation, and budget administration.
- Ensured significant reductions in delivery times, SLAs, and departmental supply shortages by executing efficient process workflow for faculty and staff supply ordering.
Purdue University
Administrative Assistant
01.2016 - 07.2018
Job overview
- Delivered professional guidance to (300+) graduate students on policy requirements at Purdue University’s Graduate School.
- Conducted thorough assessments of graduation qualifications for students in graduate and professional degree programs, certifying their degrees upon completion.
- Reduced turnaround times and bolstered efficiency; built and rolled-out standardized process protocols for receiving and processing graduate applications.
- Ensured seamless transition and augmented operational effectiveness by steering integration of new technology partner, SLATE to enhance graduate admissions and records management.
- Supervised 3 student assistants
Xerox
Eligibility Specialist - Team Lead
09.2013 - 01.2016
Purdue Federal Credit Union
Lead Member Service Representative
01.2010 - 09.2013
Education
Purdue University GlobalWest Lafayette, IN
Master of Science from Management & Leadership, Org Design & Development
10.2020
University Overview
- GPA: 4.0
Indiana Wesleyan UniversityMarion, IN
Bachelor of Science from Business Management
04.2018
University Overview
- GPA: 3.5
Certification
- Certified Lean Six Sigma Green Belt — Six Sigma Global Institute (2025)
- Certified Scrum Master — Scrum Alliance (2023)
- Certificate of Achievement for Project Management — Purdue University (2023)
- Certificate of Achievement for Management Essentials — Harvard Business School (2023)
Timeline
Associate Director, Business Intelligence Strategy
World Education Services
04.2025 - Current
Revenue Operations Manager
World Education Services
10.2024 - 04.2025
Operations Manager
World Education Services
03.2022 - 10.2024
Program Manager
University of Nevada-Las Vegas
03.2019 - 08.2021
Executive Administrative Assistant
University of Nevada-Las Vegas
09.2018 - 03.2019
Administrative Assistant
Purdue University
01.2016 - 07.2018
Eligibility Specialist - Team Lead
Xerox
09.2013 - 01.2016
Lead Member Service Representative
Purdue Federal Credit Union
01.2010 - 09.2013
Purdue University Global
Master of Science from Management & Leadership, Org Design & Development
Indiana Wesleyan University
Bachelor of Science from Business Management
Availability
See my work availability
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