Years of Professional Experience
Hi, I’m
Shelby Dunscomb, MSML-ODD, LSSGB, CSM
West Lafayette,IN
"You manage things; you lead people."
Summary
Strategic operator and data-driven leader with a track record of transforming executive vision into measurable results. Trusted as a Chief of Staff–style partner and internal champion driving OKRs, aligning cross-functional priorities, and scaling operations across Product, Engineering, Marketing, Sales, and Operations. Skilled at converting complex data into actionable insights that shape strategy and accelerate performance. Known as a proactive change agent who establishes governance rhythms, leads enterprise-wide initiatives, and enables AI- and automation-driven workflow improvements. Combines Lean Six Sigma rigor with high EQ and decisive execution—bringing clarity, alignment, and momentum to high-impact program portfolios.
Skills
- Business Intelligence & Data Strategy
- Sales Enablement & Client Engagement
- Strategic Planning & OKR Alignment
- Financial Modeling & Forecasting
- Revenue Growth & Pipeline Development
- Lean Process Improvement & Workflow Automation
- Project & Program Management
- Vendor & Relationship Management
- Executive Communication & Board Reporting
- Continuous Improvement & Risk Management
Overview
16
6
Certificactions
2
College Degrees
Work History
World Education Services
Associate Director, Business Intelligence Strategy
04.2025 - Current
Job overview
- Directed enterprise-scale analytics and automation programs across Product, Engineering, Marketing, and Operations, leading a team of 6 in building scalable data and platform solutions that improved delivery efficiency, standardization, and strategic decision-making.
- Designed and launched the organization’s first AI/ML-enabled production simulator, delivering GenAI-informed forecasting and workflow optimization that improved resource planning, reduced operational risk, and enhanced end-to-end product and service delivery workflows.
- Served as a senior program partner to the C-suite, translating business strategy into technical requirements and platform roadmaps while aligning Engineering, Product, and developer teams on architecture, dependencies, and delivery milestones.
- Established enterprise decision-governance frameworks that standardized metrics, improved forecasting accuracy, and strengthened executive visibility into risk, performance, and program milestones.
- Unified global Sales, RevOps, and executive teams to develop standardized GTM dashboards, KPIs, and forecasting models, improving cross-functional execution and enabling scalable growth across markets.
- Directed the full lifecycle of enterprise data and analytics products—leading requirements, Agile/SAFe-aligned roadmapping, release management, and continuous improvement across cross-functional engineering and product teams.
- Served as the connective tissue across analytics, operations, engineering, and executive teams—aligning OKRs, program scope, and resource plans to ensure predictable and transparent delivery.
- Supported enterprise platform modernization initiatives—collaborating with engineering teams on data pipeline automation, CI/CD-aligned workflows, and enhancements across Snowflake, Salesforce, Tableau, and Jira ecosystems.
World Education Services
Revenue Operations Manager
10.2024 - 04.2025
Job overview
- Established and led a high-impact analytics function, building a team of 10 data analysts and launching new capabilities in strategic reporting and revenue insights using Snowflake, Tableau, and enterprise platforms like Salesforce to ensure data accuracy and actionable intelligence.
- Enabled sales leaders with actionable insights into funnel health, seller performance, and customer value metrics, directly influencing territory planning and revenue execution strategies.
- Acted as Executive Sponsor for operational initiatives that deepened vendor partnerships and expanded share of wallet, while simultaneously driving efficiency gains such as reducing a 22,000+ service ticket backlog to under 7,000 in one month.
- Collaborated directly with executive leadership, delivering data-driven insights that informed strategic decisions across marketing, enrollment, and partner success functions.
- Led scenario modeling and forecasting exercises to support deal-making and revenue growth strategies across multiple verticals.
- Partnered with executive leadership on the 2024 operations strategy that resulted in the company's highest revenue year.
World Education Services
Operations Manager
03.2022 - 10.2024
Job overview
- Drove cross-functional operational excellence across key revenue-impacting departments—including Product, Sales, Marketing, Client Success, Operations and Technology—by leading strategic initiatives, resolving bottlenecks, and aligning priorities to accelerate growth and performance.
- Managed and mentored a team of Senior Operations Coordinators, supporting analytics-driven execution and ensuring alignment with business goals and stakeholder needs.
- Designed and launched the organization’s first PMO operating model by implementing Jira and Advanced Roadmaps (ARM) within a decentralized structure, applying Lean Six Sigma and Scrum/CSM practices to standardize workflows, reduce bottlenecks, and establish a scalable governance framework that improved cross-team delivery predictability.
- Delivered executive-level sales presentations, board materials, and GTM strategy decks to communicate transformation progress, revenue opportunities, and portfolio performance.
- Spearheaded strategic planning and business development efforts, building data-backed business cases to win stakeholder buy-in and support pipeline expansion.
- Directed quarterly and annual planning cycles that aligned GTM and operational priorities with revenue goals.
- Led large-scale talent acquisition and onboarding efforts, recruiting over 100 employees and crafting 200+ role-specific job descriptions to support transformation initiatives, while designing a remote-first onboarding program optimized for productivity and retention.
- Served as Interim Chief of Staff to the COO, supporting executive communications, investor updates, and mission-driven alignment across functions.
University of Nevada-Las Vegas
Program Manager
03.2019 - 08.2021
Job overview
- Managed a $7.5M+ annual budget, prepared board reports, and drove investor-facing communications to align stakeholders on budget and impact.
- Built and nurtured partnerships with industry leaders, donors, and alumni, resulting in deeper relationships and long-term funding pipelines.
- Drove a 40% increase in program enrollment through targeted marketing analytics, optimized program development, and strategic fundraising initiatives.
- Led high-impact engagement initiatives, organizing annual events that connected 300+ students with industry professionals, generated $70K+ in scholarship funding, and created networking pipelines that expanded donor and corporate partnerships.
- Provided direct leadership and mentorship to a Data Analyst and Administrative Assistant, fostering professional growth and enhancing team capabilities in data analysis and operational support.
University of Nevada-Las Vegas
Executive Administrative Assistant
09.2018 - 03.2019
Job overview
- Oversaw financial operations and maintained accurate records for departmental budgets exceeding $500K, ensuring transparency and alignment with organizational goals.
- Led a team of 24 individual contributors, while also managing contractors and vendors, with a focus on resource optimization, risk mitigation, and efficient budget administration.
- Streamlined supply chain and internal service workflows, significantly reducing delivery times, improving SLA adherence, and eliminating departmental supply shortages through data-informed process improvements.
- Oversaw inventory management of office supplies, optimizing procurement processes to maintain budget compliance.
Purdue University
Administrative Assistant
01.2016 - 07.2018
Job overview
- Advised and supported over 300 graduate students by interpreting and communicating complex academic policies, ensuring compliance and successful progression through Purdue University’s Graduate School.
- Facilitated degree audit and certification processes for graduate and professional programs, conducting detailed assessments to validate graduation eligibility and uphold academic standards.
- Streamlined office procedures, resulting in improved workflow and reduced processing times for administrative tasks.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Supervised and developed a team of 3 student assistants, fostering skill growth and ensuring high-quality support in data handling and administrative operations.
Xerox
Eligibility Specialist - Team Lead
09.2013 - 01.2016
Purdue Federal Credit Union
Lead Member Service Representative
01.2010 - 09.2013
Education
Purdue University GlobalWest Lafayette, IN
Master of Science from Management & Leadership, Org Design & Development
Indiana Wesleyan UniversityMarion, IN
Bachelor of Science from Business Management
Certification
- Certificate of Inbound Sales - HubSpot Academy (2025)
- Certificate of Achievement for Business Analytics: From Data to Insights - Wharton Executive Education (2025)
- Certified Lean Six Sigma Green Belt — Six Sigma Global Institute (2025)
- Certified Scrum Master — Scrum Alliance (2023)
- Certificate of Achievement for Project Management — Purdue University (2023)
- Certificate of Achievement for Management Essentials — Harvard Business School (2023)
Timeline
Associate Director, Business Intelligence Strategy
World Education Services
04.2025 - Current
Revenue Operations Manager
World Education Services
10.2024 - 04.2025
Operations Manager
World Education Services
03.2022 - 10.2024
Program Manager
University of Nevada-Las Vegas
03.2019 - 08.2021
Executive Administrative Assistant
University of Nevada-Las Vegas
09.2018 - 03.2019
Administrative Assistant
Purdue University
01.2016 - 07.2018
Eligibility Specialist - Team Lead
Xerox
09.2013 - 01.2016
Lead Member Service Representative
Purdue Federal Credit Union
01.2010 - 09.2013
Purdue University Global
Master of Science from Management & Leadership, Org Design & Development
Indiana Wesleyan University
Bachelor of Science from Business Management
Availability
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