Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Bar Boss Finalist
Generic

SHELBY DUTRA

Portage

Summary

Professional hospitality leader with proven track record in overseeing restaurant operations and enhancing guest experiences. Strong focus on team collaboration, flexible in adapting to changing needs, and consistently delivering results. Skilled in training staff, managing schedules, and ensuring compliance with health and safety standards. Known for reliability, effective communication, and fostering positive work environment. Experienced with managing and overseeing daily operations in busy restaurant setting. Utilizes strong leadership and communication skills to maintain cohesive and efficient team. Track record of improving service quality and customer satisfaction through effective problem-solving and staff training.

Overview

13
13
years of professional experience

Work History

Server Supervisor

ZOOROONA MEDITERRANEAN GRILL
03.2016 - 06.2025
  • Trained new servers on company policies, procedures, and best practices for exceptional guest service.
  • Demonstrated strong attention to detail when handling cash transactions, ensuring accurate billing for customers'' meals while maintaining security measures at all times.
  • Successfully resolved customer complaints, ensuring repeat business and positive dining experiences.
  • Contributed to increased sales with upselling techniques, effective menu presentation, and knowledge of specials.
  • Developed strong relationships with regular customers, leading to increased loyalty and word-of-mouth referrals.
  • Enhanced customer satisfaction by providing efficient and friendly service to guests.

BUDTEND AND RECEPTION

KKIND
06.2019 - 08.2021
  • Grand Opening Team/ Assisting patients and customers with quality products
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Organized and detail-oriented with a strong work ethic.
  • Strengthened communication skills through regular interactions with others.

BARTENDING AND SERVING

TEXAS CORRAL
10.2017 - 06.2019
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

LEAD PROMOTIONAL MODEL

MKTG
02.2015 - 02.2019
  • Engaged customers with friendly demeanor and extensive product knowledge.
  • Enhanced customer experience by providing friendly, approachable, and knowledgeable interactions at promotional events.
  • Promoted and set up sales using communication and marketing abilities.
  • Maintained a professional appearance while adhering to specific dress codes or brand requirements at all times.
  • Built strong relationships with store management personnel while executing in-store promotions or demonstrations on behalf of clients.

KICKBOXING/ BOOTCAMP GROUP INSTRUCTOR

ENDURANCE FITNESS
01.2012 - 07.2015
  • Lead groups of people through routine exercise

Education

Bachelor of Science - Psychology

Colorado Technical University
Colorado Springs, CO
04-2027

Associates of Science - undefined

Kalamazoo Valley Community College

Diploma - undefined

Thornapple Kellogg High School
01.2010

Skills

  • Typing invoices, bids, and estimates
  • Filing and organizing important documents
  • Microsoft Office
  • Various office equipment experience
  • Advertisement mailing
  • Restaurant Manager
  • Serving tables
  • Capacity planning
  • Cleaning and sanitation

Accomplishments

Bar Boss competition Finalist


Timeline

BUDTEND AND RECEPTION

KKIND
06.2019 - 08.2021

BARTENDING AND SERVING

TEXAS CORRAL
10.2017 - 06.2019

Server Supervisor

ZOOROONA MEDITERRANEAN GRILL
03.2016 - 06.2025

LEAD PROMOTIONAL MODEL

MKTG
02.2015 - 02.2019

KICKBOXING/ BOOTCAMP GROUP INSTRUCTOR

ENDURANCE FITNESS
01.2012 - 07.2015

Associates of Science - undefined

Kalamazoo Valley Community College

Diploma - undefined

Thornapple Kellogg High School

Bachelor of Science - Psychology

Colorado Technical University

Bar Boss Finalist

Nationwide server/bartender competition based off of promotion, votes, and donations through set time periods.

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SHELBY DUTRA