SHELBY EAST
Nathalie
Summary
Individual with enthusiasm who has stocked shelves for a variety of organizations. Fast worker who pays close attention to detail and follows through. Individual who has worked as a Stocker for 3 company for more than15 years. Individual with a strong desire to work hard and a lot of energy. Punctuality, dependability, and willingness to work any shift are all qualities that I possess. Trained in customer service, multitasking, and high-volume work. Customer satisfaction is important to me, so I'm a positive and upbeat communicator. Product inventory and safety procedures are something I'm passionate about and have a lot of experience with.
Overview
19
19
years of professional experience
Work History
Assistant Store Manager
Food Lion Grocery
08.2023 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Created and maintained safe and secure work environments for employees.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Grocery Manager
Food Lion Grocery
11.2022 - 08.2023
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Enhanced store presentation through regular merchandising updates and innovative display techniques.
- Coordinated with other departments for smooth cross-functional collaboration, enhancing overall store performance.
- Addressed and resolved customer complaints, turning dissatisfied visitors into loyal patrons.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Perishable Manager
Food Lion
05.2022 - 11.2022
- Greeted customers and directed them to the products they requested
- Was in charge of replacing damaged or missing products in a timely and efficient manner
- Maintained current knowledge of shelf planograms and end cap plans to effectively merchandise products
- Completed physical inventory counts each month
- Blocked and faced products on displays and shelves in accordance with company policy
- Inspected floor displays, noted missing items, and replenished merchandise as soon as possible
- Planned product rotations based on expiration dates and quality criteria
Food Lion To Go Team Lead
Food Lion
10.2021 - 05.2022
- Was in charge of setting up and operating production equipment in accordance with daily work orders and safety procedures
- Kept jobs moving by repairing the to go equipment and informing the customer service manager of major machinery failures
- Checked the quality of perishable components to see if they were within tolerances and if any were unacceptable
- Reduced resource and time waste by directly addressing any employee or production issue and implementing timely solutions
Perishable Associate
Food Lion
08.2021 - 10.2021
- Unloaded, transported, and stocked merchandise with the goal of keeping it as fresh as possible
- Looked at the shelves in the meat department to see what needed to be replenished or reordered
- Completed physical inventory counts each month
- Blocked and faced products on displays and shelves in accordance with company policy
- Rotated perishable merchandise
- Worked with members of the sales team to keep track of inventory levels, complete accurate orders, and resolve item issues
- Was in charge of replacing damaged or missing products in a timely and efficient manner
- Inspected floor displays, noted missing items, and replenished merchandise as soon as possible
- Followed safety procedures to avoid falls and other injuries when stocking the store
Assistant Manager
Walmart Supercenter
08.2018 - 09.2021
- Provided weekly work schedules to employees to accommodate business demands and vacation requests
- Worked with the team to improve efficiency on various projects
- Communicated with managers from other departments to maintain transparency
- Interacted with customers to assess their needs and recommend products or services
- Manage and track the performance of a specific investment portfolio
- Coordinated with other departments to ensure consistency
- I'm in charge of scheduling, inventory control, and stocking
- Provided excellent customer service in a timely manner
- Communication with customers
- Was in charge of overseeing employee performance, resolving issues, and increasing efficiency in order to meet productivity goals
Perishable Manager
Food Lion
03.2014 - 08.2018
- Worked with members of the sales team to keep track of inventory levels, complete accurate orders, and resolve item issues
- Followed safety procedures to avoid falls and other injuries when stocking the store
- Was in charge of replacing damaged or missing products in a timely and efficient manner
- Greeted customers and directed them to the products they requested
- Maintained current knowledge of shelf planograms and end cap plans to effectively merchandise products
- Planned product rotations based on expiration dates and quality criteria
- Was in charge of the department's personnel, which included performance evaluations, training, and workflow planning
- Aided promotional efforts by updating signage to reflect price changes
Frozen Dairy Associate
Food Lion
04.2010 - 02.2014
- Loaded, unloaded, and sorted cargo as part of accurate and efficient shipments
- Used pallet jack equipment to transport perishable items safely, avoiding accidents and mishaps
- Immediately informed the purchasing team of any missing or damaged items when unloading and receiving
- Recorded information, shortages, and discrepancies to keep records current and accurate
- Made supervisors and coworkers aware of potential hazards and other issues so that they could be resolved quickly
- Kept storage areas organized, clean, and secure to fully protect company assets
Grocery Manager
Food Lion
06.2008 - 04.2010
- Completed key tasks to promote an inviting grocery store appearance, such as stocking shelves and endcaps properly and effectively
- Trained, coached and mentored staff to support smooth adoption of new program
- Dealt with difficult customers and clients in order to help lower-level employees and provide excellent customer service
- Reviewed inventory levels and ordered new merchandise to keep quantities well-stocked every order day
- Was responsible for ensuring that shelves were properly and effectively stocked at all times in order to maintain a welcoming store appearance
Frozen Dairy Associate
Food Lion
01.2007 - 06.2008
- Kept storage areas organized, clean, and secure to fully protect company assets
- Inspected supplies and product inventory for quality and quantity issues, returning unacceptable materials to vendors for replacements or refunds
- Loaded, unloaded, and sorted cargo as part of accurate and efficient shipments
- Made supervisors and coworkers aware of potential hazards and other issues so that they could be resolved quickly
- Promptly responded to all supervisory questions about the job and provided updates on expected task completion times
- Recorded information, shortages, and discrepancies to keep records current and accurate
Assistant Manager
Dollar General
06.2006 - 01.2007
- Provided weekly work schedules to employees to accommodate business demands and vacation requests
- Worked with the team to improve efficiency on various projects
- Communicated with managers from other departments to maintain transparency
- Developed and implemented policies aimed at increasing team productivity and improving operational efficiency
- Interacted with customers to assess their needs and recommend products or services
- I'm in charge of maintaining professional relationships with suppliers and customers
- Provided excellent customer service in a timely manner
- Offered current employees the chance to take advantage of additional training opportunities
Education
High School -
Halifax County High School
South Boston, VA01.2003
Skills
- Heavy lifting
- Team building
- Performance improvement
- Supervision
- Customer service
- Customer relationships
- Product restocking
- Team management
- Equipment monitoring
- Business operations
- Safety processes and procedures
- Communications
- Cleaning procedures
Timeline
Assistant Store Manager
Food Lion Grocery
08.2023 - Current
Grocery Manager
Food Lion Grocery
11.2022 - 08.2023
Perishable Manager
Food Lion
05.2022 - 11.2022
Food Lion To Go Team Lead
Food Lion
10.2021 - 05.2022
Perishable Associate
Food Lion
08.2021 - 10.2021
Assistant Manager
Walmart Supercenter
08.2018 - 09.2021
Perishable Manager
Food Lion
03.2014 - 08.2018
Frozen Dairy Associate
Food Lion
04.2010 - 02.2014
Grocery Manager
Food Lion
06.2008 - 04.2010
Frozen Dairy Associate
Food Lion
01.2007 - 06.2008
Assistant Manager
Dollar General
06.2006 - 01.2007
High School -
Halifax County High School
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