Shelby Edwards
Lincoln,AR
Summary
Dynamic administrative professional and leader with 2.5 + years of experience playing key role in attaining daily objectives and long-term goals across diverse office platforms. Excel in timely and accurate processing of accounts payable and receivable and applying advanced analytical acumen. Strongly committed to raising productivity and service quality via strategic planning and allocation of resources as well as implementation of process improvements. Skilled receptionist and liaison with superior communication, computer, support and organizational skills.
Overview
6
6
years of professional experience
Work History
Intake Supervisor
Springwoods Behavioral Health
Fayetteville, AR
07.2019 - Current
- Worked with clinical and operations teams to facilitate client placement and obtain appropriate services for clients.Completed intake assessment forms and filed clients' charts.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Direct day-to-day administrative and operational functions for 80-bed facility, providing guidance and leadership to over 20 employees across more than Communication, Assessment and Referral departments.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Participated in daily department head meetings , discussing current census, admissions and discharges.
- Redesigned workflow processes for patient access and unit hand-iff, resulting in reduction of time staff spent on the unit by 50% system-wide.
Assistant Manager
Colorado Center Of Reproductive Medicine
Lone Tree, CO
05.2017 - 05.2019
- Answered average of 60-70calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Engaged in learning and development opportunities to promote continued performance improvement.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Trained new personnel regarding company operations, policies and services.
- Communicated professionally with colleagues, freelancers and clients.
- Sought ways to improve processes and services provided.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Lead Preschool Teacher
Children's Learning Adventure
Denver, CO
06.2016 - 07.2017
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Planned educational opportunities based on children's interests.
- Monitored students' academic, social and emotional progress and recorded in individual files.
Professional Regional Scoring Supervisor
Pearson Scoring
Littleton , Colorado
04.2016 - 06.2016
Education
Master of Science - Child And Adolescent Psychology
Southern New Hampshire University
Hooksett, NH05.2016
Skills
- Regulatory Compliance
- Staff Development and Training
- Microsoft Office Suite
- Report Preparation and Analysis
- Basic Trauma Life Support
- Suicide prevention
- Performance Evaluations
- Emergency Treatment Procedures
- Conflict Resolution
- Training Materials Development
- Data Entry
- Strong Interpersonal and Communication Skills
Timeline
Intake Supervisor
Springwoods Behavioral Health
07.2019 - Current
Assistant Manager
Colorado Center Of Reproductive Medicine
05.2017 - 05.2019
Lead Preschool Teacher
Children's Learning Adventure
06.2016 - 07.2017
Professional Regional Scoring Supervisor
Pearson Scoring
04.2016 - 06.2016
Master of Science - Child And Adolescent Psychology
Southern New Hampshire University