Shelby Edwards
Riverton
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
14
14
years of professional experience
Work History
General Manager
Comfort Inn and Suites
10.2022 - Current
- Lead a team of 20+ staff members, implementing training programs that improved employee retention by 25% and guest satisfaction scores.
- Manage budgeting, forecasting, and cost controls, resulting in a 15% increase in annual revenue through targeted marketing and upselling initiatives.
- Ensure compliance with brand standards, health/safety regulations, and local policies while resolving escalated guest issues to maintain a 4.5+ star rating on review platforms.
Assistant Manager
Comfort Inn and Suites
01.2015 - 10.2022
- Supported General Manager in daily operations, including staff scheduling, inventory management, and vendor relations for a mid-sized hotel serving business and leisure travelers.
- Trained and mentored front desk and housekeeping teams, reducing turnover by 30% through effective performance coaching and cross-training.
- Handled guest relations, resolving complaints and implementing service improvements that boosted repeat business and positive online reviews.
- Assisted in financial reporting and auditing, contributing to consistent achievement of monthly revenue targets and operational efficiency.
Front Desk Associate
Comfort Inn and Suites
01.2013 - 12.2013
- Provided exceptional front desk service, handling inquiries, payments, and concierge requests for diverse guest needs.
- Maintained accurate records in property management software, contributing to smooth operations during high-volume periods.
Housekeeping Associate
Comfort Inn and Suites
01.2012 - 12.2012
- Daily cleaning and maintenance of guest rooms and public areas, adhering to strict hygiene and brand standards.
- Inspected rooms for quality assurance, collaborating with front desk to prioritize turnaround times.
- Supported team efforts in inventory tracking for linens and supplies, ensuring cost-effective operations.
- Promoted to Front Desk after demonstrating reliability and attention to detail.
Education
High School Diploma -
Riverton High School
Riverton, WY01.2010
Skills
- Customer support and issue management
- Team Leadership & Training
- Revenue optimization and budgeting
- Property Management Software (eg, Opera, Choice Central)
- Housekeeping Oversight & Quality Control
- Branding
- Market growth
Timeline
General Manager
Comfort Inn and Suites
10.2022 - Current
Assistant Manager
Comfort Inn and Suites
01.2015 - 10.2022
Front Desk Associate
Comfort Inn and Suites
01.2013 - 12.2013
Housekeeping Associate
Comfort Inn and Suites
01.2012 - 12.2012
High School Diploma -
Riverton High School
Similar Profiles
Heather BahrHeather Bahr
Weekend Operations Manager at Comfort Inn And SuitesWeekend Operations Manager at Comfort Inn And Suites
Sahiba KaurSahiba Kaur
Group Sales & Hotel Operations Manager at Comfort Inn and SuitesGroup Sales & Hotel Operations Manager at Comfort Inn and Suites
Monica MatejczukMonica Matejczuk
Front Desk Agent at Comfort Inn and SuitesFront Desk Agent at Comfort Inn and Suites
Molly RostromMolly Rostrom
English Teacher at VIPKIDEnglish Teacher at VIPKID
Nevaeh MunroeNevaeh Munroe
Youth Executive/Representative at Manitoba Association of Friendship CentresYouth Executive/Representative at Manitoba Association of Friendship Centres