Shelby Ellard
Chickamauga,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Center For Sports Medicine & Orthopaedic Surgery
09.2023 - Current
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Developed strong working relationships with team members, fostering a positive work environment.
Certified Pharmacy Technician
Food City
11.2021 - 09.2023
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Inputting, reviewing and validating patients' prescriptions into internal system.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Counted and labeled prescriptions with correct item and quantity.
Front End Manager
Food CIty
06.2019 - 11.2021
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Reduced wait times for customers by optimizing staff scheduling and improving employee productivity.
- Managed senior-level personnel working in marketing and sales capacities.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
No Degree - Certified Pharmacy Technician
Chattanooga State Community College
Chattanooga, TN08.2021
High School Diploma -
Ringgold High School
Ringgold, GA05.2011
Skills
- Time Management
- Oral and writing communication
- Call forwarding
- Sensitive information handling
- Scheduling
- Team Collaboration
- Telephone Etiquette
- Initiative-taking
- Computer Proficiency
- Courteous and Professional
- Problem-Solving
- Cash Handling
Timeline
Front Desk Receptionist
Center For Sports Medicine & Orthopaedic Surgery
09.2023 - Current
Certified Pharmacy Technician
Food City
11.2021 - 09.2023
Front End Manager
Food CIty
06.2019 - 11.2021
No Degree - Certified Pharmacy Technician
Chattanooga State Community College
High School Diploma -
Ringgold High School
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