Shelby Fernandez
Torrance,CA
Summary
Compassionate Biology graduate with diverse experience in residential life, psychiatric healthcare, and retail pharmacy. Led community engagement as Resident Assistant, enhancing student development. Skilled in fast-paced clinical and customer-facing environments, excelling in interpersonal communication, adaptability, and multitasking. Proven problem-solver with strong time management and commitment to patient-centered support.
Overview
5
5
years of professional experience
Work History
Lead Certified Pharmacy Technician
CVS Pharmacy
Manhattan Beach, California
12.2021 - Current
- Filled and dispensed prescriptions accurately according to doctor's instructions and pharmacy protocols.
- Managed prescription orders from data entry to ensure accurate medication dosage and labeling, reducing potential errors during production.
- Provided timely assistance to patients with inquiries, ensuring confidentiality in compliance with HIPAA and enhancing patient satisfaction.
- Utilized pharmacy management software to manage inventory, verify stock levels, and maintain accurate patient records.
Mental Health Technician
Del Amo Behavioral Health System
Torrance, California
08.2021 - 10.2022
- Applied crisis intervention strategies to de-escalate conflicts and ensure safety of patients and staff.
- Monitored and documented patient vitals such as pulse rate, blood pressure, oxygen level, and weight to support clinical assessments.
- Supported clinical staff in implementing treatment plans according to hospital schedules for mental health patients.
- Built trusting relationships with clients through empathetic communication and active listening.
Education
Bachelor of Arts - Biology
Marymount California University
Rancho Palos Verdes, CA05-2020
Skills
- Proficient in Microsoft Office Word, PowerPoint, Excel, Internet, and Data Entry
- Excellent interpersonal communication skills
- Able to work effectively in a team and as an individual
- Excellent time management and problem-solving skills
- Able to individualize each customer's needs and serve their specific wants by acknowledging the diversity of each person
- Works well under high pressure and stress in crisis
Timeline
Lead Certified Pharmacy Technician
CVS Pharmacy
12.2021 - Current
Mental Health Technician
Del Amo Behavioral Health System
08.2021 - 10.2022
Bachelor of Arts - Biology
Marymount California University