Shelby Fiala
Walker
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
8
8
years of professional experience
Work History
Int. Compliance Analyst
Transamerica
Cedar Rapids, IA
07.2025 - Current
- Conducted reviews and oversight of producer activities to uphold adherence to regulatory guidelines and requirements.
- Reviewed existing policies and procedures. Assisted in identifying new practices. Supported implementation of enhanced operational methods.
- Collaborated on the enhancement of compliance programs to ensure regulatory adherence and operational efficiency.
- Conducted thorough research on statutes, regulations, and bulletins to inform compliance strategies.
- Assisted in gathering data for reporting purposes, including management and regulatory reports. Supported analysis of requests to identify trends and potential areas for improvement.
- Assist with comprehensive reviews and evaluation of third-party reports to ensure compliance and accuracy.
- Provide guidance and support to business partners (e.g., Sales and Marketing) in creation of mandated product training.
- Ensured accuracy and completeness of policies, procedures, and compliance documentation to support regulatory adherence.
- Assist team members with research and assigned tasks, and provide training to supported teams.
Compliance Specialist/Assistant – Financial Crimes Unit
Transamerica
10.2021 - 07.2025
- Enhanced understanding of product procedures and systems to improve operational efficiency.
- Supported departmental efforts to establish effective fraud prevention measures.
- Drafted customer communications to ensure effective and timely delivery.
- Assisted investigation and risk management teams with fraud investigations and risk identification.
- Advised clients on compliance fraud and investigations, as well as potential remedies and required actions.
Customer Protection Specialist
Transamerica
01.2018 - 10.2021
- Draft written correspondence to customers using the appropriate delivery method.
- Use exceptional customer service and interpersonal skills to make outbound calls to customers, or take inbound calls, regarding suspicious activities and/or fraud events.
- Identify customer needs and provide personalized service to ensure positive and meaningful outcomes; engage more knowledgeable team members as needed.
- Coordinate with cross-functional departments to obtain and/or provide information to resolve issues.
Education
Associate of Applied Science - Business Administration
Purdue Global University
02-2020
High School Diploma - undefined
West Delaware High School
01-2015
Skills
- Exceptional communication skills and administrative abilities
- Superior time management and scheduling skills
- Ability to work collaboratively or independently
- Expertise in electronic mail and office suite software, such as Microsoft Outlook and Microsoft Excel
- Problem solving skills and attention to detail
- Corrective action plans
- Investigations expertise
Timeline
Int. Compliance Analyst
Transamerica
07.2025 - Current
Compliance Specialist/Assistant – Financial Crimes Unit
Transamerica
10.2021 - 07.2025
Customer Protection Specialist
Transamerica
01.2018 - 10.2021
High School Diploma - undefined
West Delaware High School
Associate of Applied Science - Business Administration
Purdue Global University