Shelby Fitzpatrick
Indianola,IA
Summary
Dependable Legal Assistant accomplished in assisting high profile attorneys. Dedicated to maintaining professional standards and ethical work habits to produce quality case content. Excellent technical and organizational skills to excel under deadline and workload pressures.
Overview
10
10
years of professional experience
Work History
Legal Administrative Assistant
Palmer Group
11.2023 - 03.2024
- Managed complex calendars, scheduled appointments and coordinated meetings for multiple attorneys.
- Conducted legal research and gathered information to support case preparation
- Handled client communications, including phone calls, emails and in-person integrations, ensuring a professional and courteous experience
- Organized and maintained both physical and electronic filing system.
- Proficient with CRM Software.
- Opening and closing legal files.
- Skilled at working independently and collaboratively in a team environment.
- Paid attention to detail while completing assignments.
Front Desk Assistant
Hotel Pommier
05.2021 - 03.2024
- Using strong communication skills (written and verbal) to successfully secure reservations, group inquiries and contracts with local organizations to secure our position as choice hotel, increasing our sales and beating company profit goals.
- Highly organized and capable of planning events, utilized these skills in current assistant position by researching and creating the space for the company Christmas events, handling priority mail including but not limited to company holiday cards.
- Maintain a clean and organized work environment for myself and fellow co-workers.
- When assisting from home I have used personal tools and have been able to maintain my work environment more efficiently due to my organizational skills.
- Strong attention to detail, phone etiquette and responsibility.
- My ability to work discreetly is a skill that I have mastered while handling a lot of sensitive information in my position including but not limited to credit card information, disability/medical information, as well as information that could be seen as private or protected to the client.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Conducted research to assist with routine tasks and special projects.
- Maintained transaction security by verifying payment cards against identification.
Assistant
Shoe Sensation
05.2020 - 05.2021
- Worked closely with upper level management to execute budgets and store stocks; reducing company spending by 10% within local stores improving overall financial accuracy
- Assisted with on-boarding and training new employees, resulting in increased productivity and decrease of turnover contagion
- I was able to maintain a positive scheduled environment by coordinating and managing multiple calendars (accepting, declining and managing meetings.) Increased customer service etiquette by interacting with people on the daily within and outside the company increasing sales rates and morale in the down season
- My organizational skills were able to develop due to hosting/creating team building events monthly.
Base Management
Yellow Box
09.2014 - 11.2015
- Manage and complete expense reports for multiple locations within the company increasing our sales in both locations by 10%
- Performed various administrative functions including but not limited to paperwork filing, mail sorting and coordinating and managing multiple calendars
- Worked among locals and veterans to form long-lasting client relationships and returning customers
- Managed two departments at separate locations, maintaining the schedule, sales, finances, conferences and any necessary arrangements that needed to be made for senior management
- Worked effectively at home working with Google suite applications to keep track of all behind the scenes paper work as well as communicate professionally with clients via phone, email and other supported communication platforms (e.g., Zoom, Skype,)
Education
Political Science
University of Maryland
05.2028
Legal Studies
University of Maryland
05.2021
Skills
- High attention to detail
- Customer Service Skills
- Multi-tasking
- Discretion
- Detail Oriented
- CRM Software
- Organizational Skills
- Written Correspondence
- Time Management
- OneDrive & Google Workspace
Timeline
Legal Administrative Assistant
Palmer Group
11.2023 - 03.2024
Front Desk Assistant
Hotel Pommier
05.2021 - 03.2024
Assistant
Shoe Sensation
05.2020 - 05.2021
Base Management
Yellow Box
09.2014 - 11.2015
Political Science
University of Maryland
Legal Studies
University of Maryland
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