Shelby Foley
Milton,FL
Summary
Customer Service Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in customer service, team collaboration, adaptable to changing needs, problem solving and reliable. Proficiencies include administrative duties, scheduling, computer skills, quick learning and working in fast paced environments. Known for effective communication, problem-solving, and organizational skills.
Overview
17
17
years of professional experience
Work History
Licensed Cosmetologist
Self Employed
08.2010 - Current
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Built a loyal clientele base through exceptional customer service and personalized care.
- Maintained a clean and organized work station, ensuring a pleasant salon experience for clients.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Managed reception duties when necessary, ensuring smooth operations within the salon environment from start to finish during peak hours.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Demonstrated thorough knowledge of all salon products and services.
- Conducted thorough consultations to understand client needs, preferences, and objectives before each treatment session.
- Demonstrated strong attention to detail while performing intricate haircutting techniques for precise results every time.
Optical Sales Associate
Gulf Coast Vision Center
04.2018 - 03.2020
- Recommended specific frames, lenses and lens coatings to suit client needs.
- Managed efficient cash register operations.
- Prepared patients for eyesight examinations by noting family medical histories, discussing vision problems and concerns and verifying insurance provider coverage.
- Enhanced customer satisfaction by providing personalized optical recommendations and fittings.
- Developed rapport with clients, resulting in repeat business and positive word-of-mouth referrals.
- Continuously expanded industry knowledge to stay informed on the latest trends and products in the optical field.
- Achieved sales goals by utilizing strong communication skills and understanding of customer needs.
- Assisted customers in troubleshooting issues with eyewear or contact lenses, offering prompt solutions.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Store Manager
Up The Creek County Store
03.2008 - 02.2012
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Assisted in recruiting, hiring and training of team members.
- Rotated merchandise and displays to feature new products and promotions.
- Interacted well with customers to build connections and nurture relationships.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Reported issues to higher management with great detail.
Education
Cosmetology - Cosmetology
Fortis College
Pensacola, FL07-2010
No Degree - General
Pensacola Junior College
Milton, FLHigh School Diploma -
Milton High School
Milton, FL05-2005
Skills
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
- Computer proficiency
- Conflict resolution
- Payment processing
- Scheduling
- Follow-up skills
- Appointment scheduling
- Product sales
Timeline
Optical Sales Associate
Gulf Coast Vision Center
04.2018 - 03.2020
Licensed Cosmetologist
Self Employed
08.2010 - Current
Store Manager
Up The Creek County Store
03.2008 - 02.2012
Cosmetology - Cosmetology
Fortis College
No Degree - General
Pensacola Junior College
High School Diploma -
Milton High School
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