Shelby Forrer
Fishers,IN
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shift Leader
McAlister's Deli
03.2025 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
Assistant General Manager
Panera Bread
05.2017 - 03.2025
- Supervise associates and make sure orders are made with accuracy
- Communicate and connect with customers to make them feel at home and satisfied with their experience
- Responsible for setting up interviews and doing orientations with new hires
- Assist the general manager with schedule
- Responsible for doing weekly inventory counts
- Provide endless support during peak hours
- Train new employees
- Assisted on Pro-Team to develop new Panera cafes
- Food safety/ ServSafe certified
Custodian
SSC Group/ Fishers High School
05.2024 - 09.2024
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Moved furniture for cleaning and set up for special events.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Ensured a healthy learning environment with thorough daily cleaning of classrooms, restrooms, and common areas.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
- Improved facility appearance with meticulous floor waxing and carpet cleaning.
Education
Hamilton Southeastern High School
Fishers, INSkills
- Strong Leadership
- Extremely organized
- Multi-task
- Ability to prioritize
- Exceeds at high pressure
- Dependable
- Time management
- Customer Service
- Marketing
Certification
ServSafe Certified
Timeline
Shift Leader
McAlister's Deli
03.2025 - Current
Custodian
SSC Group/ Fishers High School
05.2024 - 09.2024
Assistant General Manager
Panera Bread
05.2017 - 03.2025
Hamilton Southeastern High School
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