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SHELBY FORREST
Conway Springs,KS
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Assistant Director
Heartspring
08.2016 - Current
- Tracked key business metrics and made recommendations for proactive adjustments to policies and procedures.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Partnered with educators to instruct and mentor students with developmental and physical disabilities.
- Led team of therapeutic professionals in special projects and daily operations.
- Assisted senior leadership in managing all aspects of operations.
Quality Assurance Specialist
Heartspring
05.2015 - 08.2016
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Analyzed quality and performance data to support operational decision-making to meet organizational mission.
- Developed and implemented procedures to meet quality standards for education and therapeutic goals for students.
Training and Development Supervisor
Heartspring
02.2011 - 05.2015
- Coordinated technical training and personal development classes for staff members.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Managed new employee orientation training process for more than 75 employees each year.
- Trained new hires to perform cross-training exercises with experienced workers.
- Created in-depth training manual for all employees.
- Developed departmental systems and procedures to better align workflow processes.
- Reviewed and edited all training materials for accuracy and company policy compliance.
Direct Care Supervisor
Heartspring
06.2009 - 02.2011
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Created customized care plans, working with team of professionals, staff and families to assess and meet individual needs.
- Trained staff to implement resident programs with fidelity.
- Established and maintained effective communication with staff, resident families and community organizations to promote high quality resident care.
Direct Care Professional
Heartspring
01.2004 - 06.2009
- Assisted residents with dressing, grooming and feeding needs, helping to overcome, and adapt to behavioral challenges.
- Supervised daily activities and provided assistance to staff.
- Monitored and intervened for behavior and emotional responses of residents to address concerns and protect each person from harm.
- Maintained clean, safe, and well-organized resident environment.
Education
BBA - Accounting And Business Management
Friends University
Wichita, KS06.2009
Skills
- Time Management
- Project Audits
- Project Control
- Strategic Planning
- Microsoft Excel
- Training and Development
- Stakeholder Engagement
- Project Leadership
Certification
- First Aid/CPR Certified
- Manager's toolbox
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
Green belt six sigma certification
Managers tool box certification through Wichita State University
Conflict management training through Next-Element
Software
Timeline
Assistant Director
Heartspring
08.2016 - Current
Quality Assurance Specialist
Heartspring
05.2015 - 08.2016
Training and Development Supervisor
Heartspring
02.2011 - 05.2015
Direct Care Supervisor
Heartspring
06.2009 - 02.2011
Direct Care Professional
Heartspring
01.2004 - 06.2009
BBA - Accounting And Business Management
Friends University
- First Aid/CPR Certified
- Manager's toolbox
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