Shelby Frey
Woodruff,SC
Summary
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
6
6
years of professional experience
Work History
Receptionist
Best In Show Canine Company
Spartanburg, SC
06.2018 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Professional Dog Groomer
Best In Show Canine Company
Spartanburg, SC
06.2018 - Current
- Maintained a clean and hygienic work environment, adhering to strict sanitation protocols for the safety of pets and staff.
- Managed client records accurately and confidentially, ensuring all essential information was readily available for future appointments.
- Handled dogs of all sizes and temperaments calmly, ensuring minimal stress throughout the grooming process.
- Demonstrated exceptional attention to detail when trimming nails, cleaning ears, expressing glands, and performing other essential grooming tasks.
- Exemplified excellent time management skills by consistently completing grooming appointments within the allotted timeframe without compromising service quality.
- Assisted in training new employees on proper handling techniques, equipment usage, and salon policies as needed.
- Increased client retention through excellent communication and rapport-building with pet owners.
Education
High School Diploma -
Hudson High School, Hudson FL
Hudson, FL05.2015
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer and client relations
- Schedule Management
- Professional Demeanor
- Office Management
- Basic accounting
- Bookkeeping
- Project Management
- Record preparation
- Staff Management
Timeline
Receptionist
Best In Show Canine Company
06.2018 - Current
Professional Dog Groomer
Best In Show Canine Company
06.2018 - Current
High School Diploma -
Hudson High School, Hudson FL
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