Shelby Frost
Development Leader & Operations Manager
Summary
Highly motivated leader with 14 years sales & business development expertise. Routinely exceeds quota & goals via understanding client needs & effectively managing multiple priorities.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
Corporate Operations Manager
Outsource
10.2023 - Current
- Continuously sought opportunities for process improvement through the active engagement & consultation of team members input
- Provided executive-level support to senior leaders in the areas of strategic planning, financial forecasting, & more
- Facilitation & program management of various recruiting & corporate initiatives/programs
Branch Development Leader
Outsource
05.2022 - 10.2023
- Successfully launched the company's Charlotte location & exceeded branch first year revenue goals of $2,000,000
- Trained, developed & managed 10+ team members while assisting in overall branch establishment
- Prospected new business development, developed & grew existing accounts, client & recruiter management
Sales Account Manager
Outsource
10.2018 - 05.2022
- Oversaw sales forecasting, goal setting & performance reporting for all accounts
- Exceeded branch sales goals in first 6 months & generated $520,000 in individual annual revenue on average, qualifying yearly for the Rewards Trip
Lead Recruiter + Recruiter Training Specialist
Outsource
01.2017 - 10.2018
- Developed training & instructional materials; optimized training programs for 10-15 new monthly recruiters
- Achieved company's annual individual sales goal of $500,000 in revenue & held title of "Outsource Recruiter Mentor"
Mental Health Counselor + Classroom Teacher Aide
Seneca Family of Agencies
08.2015 - 01.2016
- Provided behaviorally focused mental health services to children & families, particularly foster & probation youth
- Member of treatment team that would seek to provide family focused & strength based services
Management Trainee
Enterprise Holdings
08.2014 - 08.2015
- Solution-oriented customer service & sales lead
- Dynamic cross-functional duties such as data entry, marketing, strategic planning, & customer service
Lead Web Order Supervisor + Web Order Processor
Chico State Wildcat Store
05.2011 - 06.2014
- Implemented efficient online tactics for Chico State student textbook orders & supervised 20+ employees
Education
Bachelor of Science - Psychology
California State University - Chico
Chico, CA 08.2010 - 05.2014
Skills
Interpersonal Communication
Leadership & Management
Marketing & Sales
Microsoft Office Tools
Strategic Planning & Decision Support
Public Speaking & Written Communication
Flexibility & Adaptability
Coaching & Mentoring
Organizational & Employee Development
Corporate Communications & Budget Forecasting
Program Administration & Implementation
Performance Improvement & Revenue Generation
Timeline
Corporate Operations Manager
Outsource
10.2023 - Current
Branch Development Leader
Outsource
05.2022 - 10.2023
Sales Account Manager
Outsource
10.2018 - 05.2022
Lead Recruiter + Recruiter Training Specialist
Outsource
01.2017 - 10.2018
Mental Health Counselor + Classroom Teacher Aide
Seneca Family of Agencies
08.2015 - 01.2016
Management Trainee
Enterprise Holdings
08.2014 - 08.2015
Lead Web Order Supervisor + Web Order Processor
Chico State Wildcat Store
05.2011 - 06.2014
Bachelor of Science - Psychology
California State University - Chico
08.2010 - 05.2014
Career Accomplishments
- Outsource: Sales Conference Panel Member
- Outsource: Top 10 Sales
- Outsource: 4x Rewards Trip
- Outsource: Employee Mentor
- Enterprise Holdings: Lead Team
Member - Enterprise Holdings: Top Performer
- CSU Chico: Deans List
- CSU Chico: Associated Students
Committee