Summary
Overview
Work History
Education
Skills
Timeline
Career Accomplishments
Receptionist
Shelby Frost

Shelby Frost

Development Leader & Operations Manager

Summary

Highly motivated leader with 14 years sales & business development expertise. Routinely exceeds quota & goals via understanding client needs & effectively managing multiple priorities.

Overview

13
13
years of professional experience
4
4
years of post-secondary education

Work History

Corporate Operations Manager

Outsource
10.2023 - Current
  • Continuously sought opportunities for process improvement through the active engagement & consultation of team members input
  • Provided executive-level support to senior leaders in the areas of strategic planning, financial forecasting, & more
  • Facilitation & program management of various recruiting & corporate initiatives/programs

Branch Development Leader

Outsource
05.2022 - 10.2023
  • Successfully launched the company's Charlotte location & exceeded branch first year revenue goals of $2,000,000
  • Trained, developed & managed 10+ team members while assisting in overall branch establishment
  • Prospected new business development, developed & grew existing accounts, client & recruiter management

Sales Account Manager

Outsource
10.2018 - 05.2022
  • Oversaw sales forecasting, goal setting & performance reporting for all accounts
  • Exceeded branch sales goals in first 6 months & generated $520,000 in individual annual revenue on average, qualifying yearly for the Rewards Trip


Lead Recruiter + Recruiter Training Specialist

Outsource
01.2017 - 10.2018
  • Developed training & instructional materials; optimized training programs for 10-15 new monthly recruiters
  • Achieved company's annual individual sales goal of $500,000 in revenue & held title of "Outsource Recruiter Mentor"

Mental Health Counselor + Classroom Teacher Aide

Seneca Family of Agencies
08.2015 - 01.2016
  • Provided behaviorally focused mental health services to children & families, particularly foster & probation youth
  • Member of treatment team that would seek to provide family focused & strength based services

Management Trainee

Enterprise Holdings
08.2014 - 08.2015
  • Solution-oriented customer service & sales lead
  • Dynamic cross-functional duties such as data entry, marketing, strategic planning, & customer service

Lead Web Order Supervisor + Web Order Processor

Chico State Wildcat Store
05.2011 - 06.2014
  • Implemented efficient online tactics for Chico State student textbook orders & supervised 20+ employees

Education

Bachelor of Science - Psychology

California State University - Chico
Chico, CA
08.2010 - 05.2014

Skills

    Interpersonal Communication

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Timeline

Corporate Operations Manager

Outsource
10.2023 - Current

Branch Development Leader

Outsource
05.2022 - 10.2023

Sales Account Manager

Outsource
10.2018 - 05.2022

Lead Recruiter + Recruiter Training Specialist

Outsource
01.2017 - 10.2018

Mental Health Counselor + Classroom Teacher Aide

Seneca Family of Agencies
08.2015 - 01.2016

Management Trainee

Enterprise Holdings
08.2014 - 08.2015

Lead Web Order Supervisor + Web Order Processor

Chico State Wildcat Store
05.2011 - 06.2014

Bachelor of Science - Psychology

California State University - Chico
08.2010 - 05.2014

Career Accomplishments

  • Outsource: Sales Conference Panel Member
  • Outsource: Top 10 Sales
  • Outsource: 4x Rewards Trip
  • Outsource: Employee Mentor
  • Enterprise Holdings: Lead Team
    Member
  • Enterprise Holdings: Top Performer
  • CSU Chico: Deans List
  • CSU Chico: Associated Students
    Committee

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Shelby FrostDevelopment Leader & Operations Manager