Shelby Galambos
San Diego,CA
Summary
Experienced professional with an educational background in criminal justice, social work and family services and early childhood development. Possesses hands on experience working with young children between the ages of 0-5 under the supervision of a master teacher. Proven track record of managing high-stress situations at San Diego Ambulance Services, showcasing exceptional stress tolerance and effective communication. Skilled in time management and critical thinking, I excel in fast-paced environments, ensuring seamless operations and superior team collaboration. Achieved significant improvements in response times and customer satisfaction through innovative problem-solving and meticulous attention to detail. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Dispatcher
San Diego Ambulance Services
10.2022 - Current
- Manage high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicate with drivers and personnel to coordinate timely arrival of transportation.
- Direct dispatching, routing, and tracking of fleet vehicles.
- Collaborate with fellow dispatchers to maintain a seamless workflow during shift changes.
- Supervise EMT’s while assisting with equipment and inventory concerns, along with schedule changes.
- Organize calls and appointments determined by available resources.
- Monitored vehicle locations to coordinate timely arrivals.
- Determine client eligibility based upon insurance provider and requirements needed for each insurance plan.
Shift Leader
Taco Bell
06.2019 - 10.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enforced company policies and regulations with employees.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
Cashier Helper
Michaels Craft Store
11.2018 - 05.2019
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Provided friendly service even during stressful situations or periods of high volume without compromising accuracy or efficiency.
- Supported fellow cashiers with additional tasks, contributing to overall team efficiency.
- Maintained cleanliness of the cashier area, promoting a positive store environment for both employees and customers.
- Handled cash registers with precision, ensuring proper change was given and maintaining balanced drawers.
- Demonstrated strong multitasking skills by managing multiple responsibilities simultaneously while staying focused on customer needs.
- Upheld high standards of personal hygiene and appearance consistent with company policies.
- Assisted in restocking shelves when required, contributing to the overall store organization and availability of products for purchase.
- Proactively identified counterfeit bills or suspicious transactions, protecting the financial security of the business.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
- Removed trash, swept, and mopped floors for professional appearance.
- Performed cash, card, and check transactions to complete customer purchases.
Education
Associate In Child Development - Early Childhood Education
Palomar College
San Marcos, CAAssociate Degree In Social Work And Human Services - Social Work
Palomar College
San Marcos, CABachelors Of Criminology And Justice Studies - Criminal Justice
California State University, San Marcos
San Marcos, CA05.2021
Skills
- DRDP
- Rating Records
- Lesson Planning
- Stress Tolerance
- Dispatching procedures
- Schedule Management
- Critical Thinking
- Active Listening
- Multitasking Abilities
- Effective Communications
- Organizational Skills
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Interpersonal Communication
- Reliability
Certification
- ServSafe Food Handler Certification - National Restaurant Association.
Timeline
Dispatcher
San Diego Ambulance Services
10.2022 - Current
Shift Leader
Taco Bell
06.2019 - 10.2022
Cashier Helper
Michaels Craft Store
11.2018 - 05.2019
Associate In Child Development - Early Childhood Education
Palomar College
Associate Degree In Social Work And Human Services - Social Work
Palomar College
Bachelors Of Criminology And Justice Studies - Criminal Justice
California State University, San Marcos
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