Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shelby Gercone

Lee's Summit,MO

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist that blends advanced organizational, technical and business acumen. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Lead Scheduling Coordinator

Anthony PHCE
09.2020 - Current
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Managed complex calendars for multiple advisors, verifying accuracy of all appointments.
  • Processed payments and managed financial records to facilitate proper billing and tracking of payment history.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Promoted new products and services to existing customers, driving revenue growth and satisfaction.

Customer Service Representative

Walmart Supercenter
02.2016 - 09.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Processed refunds and exchanges in accordance with company policy.

Office Administrator

Jay Hatfield Mobility
08.2012 - 02.2016
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Verified benefits and worked with insurance companies to obtain payments.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.

Education

GED -

Metropolitan Community College - Longview
08.2009

Skills

  • Statistical Analysis
  • Inbound and Outbound Calling
  • Timesheet Management
  • Confidentiality Requirements
  • Data Entry
  • Calendar Coordination
  • Strong Work Ethic
  • Interpersonal Relationships
  • Project Scheduling
  • Office Management

Timeline

Lead Scheduling Coordinator

Anthony PHCE
09.2020 - Current

Customer Service Representative

Walmart Supercenter
02.2016 - 09.2020

Office Administrator

Jay Hatfield Mobility
08.2012 - 02.2016

GED -

Metropolitan Community College - Longview

Similar Profiles

CREATE PROFILE
Shelby Gercone