Shelby Gibson
Orange,TX
Summary
Reliable Bank Teller known for high productivity and efficient task completion. Skilled in cash handling, customer service, and financial transactions with proficiency in problem-solving, communication, and time management. Excel at building trust with customers through empathetic listening and accurate transaction processing.
Overview
14
14
years of professional experience
Work History
Bank Teller
Wells Fargo
Orange, TX
10.2021 - Current
- Provided exceptional customer service by warmly greeting clients, addressing inquiries, and assisting with transactions to enhance satisfaction and loyalty.
- Accurately processed a variety of financial transactions including deposits, withdrawals, transfers, and loan payments, ensuring compliance with bank policies and regulations.
- Managed cash drawer with precision, counting and balancing cash at the beginning and end of shifts, and promptly reporting discrepancies.
- Work collaboratively with fellow tellers and bank staff to ensure smooth operations and a positive work environment. Share knowledge and best practices to enhance team performance.
- Prioritize tasks effectively to manage high volumes of transactions during peak hours. Maintain efficiency without compromising the quality of customer service.
- Stay flexible and adaptable to changes in banking regulations, technology, and customer needs. Embrace new challenges and be open to learning new skills.
- Be knowledgeable about emergency procedures and protocols to ensure safety during unforeseen events. Participate in drills and training to prepare for potential emergencies.
Store Manager
Hibbett Sports
Orange, TX
04.2015 - 10.2021
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed daily paperwork, balanced register drawers, create staffing schedules and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, and made bank deposits daily.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Resolved customer problems by investigating issues, answering questions, and solving the issue.
- Strengthened work flow productivity by hiring, managing and developing top talent.
3rd Key Holder
Claire's Boutique
North Las Vegas, NV
07.2014 - 12.2014
- Supported and supervised store opening and closing procedures, including bank deposits and security procedures.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Partnered with store leadership team to learn and understand management processes and reports.
- Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
- Counted and balanced registers.
- Displayed merchandise for upcoming sales in visually appealing way.
- Opened and closed store multiple times per week.
Kennel Technician
Foskey Veterinary Clinic
Orange, TX
06.2011 - 01.2013
- Supported animal health by keeping all areas clean, neat and properly sanitized.
- Maintained clean and orderly play yards, kennels and cages.
- Stayed on top of housekeeping requirements such as laundry, sweeping and disinfection during slow periods.
- Monitored safety and security of every animal to prevent injuries from other animals or environmental hazards.
- Prepared food and formulas to meet individual needs of animals under care with safe and nutritious meals.
- Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
- Pitched in with laundry duties, including washing, drying and folding towels during busy periods, ensuring consistent workflow.
- Observed animals and conducted examinations to identify signs of injury, illness or disease.
- Walked animals outside to avoid accidents in play areas or bedding.
- Explained lodging, grooming and care services to pet owners and cross-sold specialty products.
- Treated basic wellness issues such as superficial wounds and called in veterinarian assistance for more complex concerns.
- Attended to sick or injured animals by securing veterinary care and notifying owners quickly of pet's condition.
- Walked dogs while enforcing good behavior and manners.
- Promoted optimal animal health by feeding and watering on regular schedule.
Education
High School Diploma -
Community Christian School
Orange, TX05.2011
Skills
- Store operations oversight
- Employee supervision and motivation
- Store opening and closing procedures
- Retail inventory management
- Reliable
- Employee training
- Accurate cash handling
- Outstanding communication skills
- Schedule management
- Recruiting and hiring
- Multitasking
- Customer service
- Regulatory compliance
- Emergency procedures
- Attention to detail
- Decision-making
- Data entry efficiency
- Multitasking and organization
- Clear communication
- Stress tolerance
- Banking software
- Patience and empathy
- Account updating
- Trustworthiness and integrity
References
Kari Bergeron-Branch Manager Natalie Weizenegger-Service Manager
Phone Number: (409)882-4475 Phone Number: (409)779-7413
Timeline
Bank Teller
Wells Fargo
10.2021 - Current
Store Manager
Hibbett Sports
04.2015 - 10.2021
3rd Key Holder
Claire's Boutique
07.2014 - 12.2014
Kennel Technician
Foskey Veterinary Clinic
06.2011 - 01.2013
High School Diploma -
Community Christian School
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