Summary
Overview
Work History
Education
Skills
Timeline
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Shelby Gill

Shelby Gill

Auberry,CA

Summary

Passionate about promoting excellent professional customer satisfaction with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Attentive Waitress with superior knowledge of service and dedication to fantastic dining experiences. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

17
17
years of professional experience

Work History

Homeschool Educator

Self Employed
01.2018 - Current
  • Enhanced homeschool learning environment by incorporating individualized lesson plans tailored to each of my children's needs.
  • Monitors progress through regular assessments, adjusting teaching strategies as needed to optimize educational outcomes.
  • Organized field trips and enrichment activities, enhancing real-world understanding of academic concepts.
  • Converted various types of files for printing or for Internet using computer software.
  • Used computer software to store and retrieve data.
  • Accessed and used computer software applications to update and maintain records.

Waitress

Johnny Carino's Italian Restaurant
07.2007 - 03.2011
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
  • Streamlined order accuracy by effectively communicating with kitchen staff, resulting in fewer returned dishes.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Ensured compliance with health regulations by maintaining cleanliness of work areas, utensils, and equipment.
  • Boosted restaurant revenue by upselling appetizers, desserts, and beverages along with entrees.
  • Provided timely tableside assistance to guests requiring additional condiments or utensils.
  • Facilitated seamless dining experiences for large parties by coordinating orders and special requests.
  • Consistently exceeded management''s performance expectations while adhering to company policies and procedures.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Hairstylist

Self-employed
03.2012 - 01.2022
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Increased salon revenue by upselling products and additional treatments during appointments.
  • Collaborated with fellow stylists to create a positive work environment and share best practices.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
  • Styled hair, makeup and for customers for weddings, special events and occasions.
  • Utilized latest techniques in balayage, ombre, highlights and color correction.
  • Processed payments, entering sales in register for prompt customer service.
  • Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
  • Developed customized hair care plans for individual clients to address specific needs or concerns, leading to healthier hair overall.
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.

Education

Cosmetology License - Beauty

Blake Austin College
Vacaville, CA
03.2012

High School Diploma -

Armijo High School
Fairfield, CA
07.2010

Skills

  • Problem-solving abilities
  • De-Escalation Techniques
  • Menu Recommendations, Memorization
  • Order Accuracy
  • Bar, Wine Preparation, Terminology
  • Multitasking
  • Reliability
  • Warm and Friendly
  • Task Prioritization
  • Excellent Communication
  • Time management abilities
  • Organizational Skills
  • Appointment Coordination
  • Customer Buying Habits
  • Schedule Management
  • Highly motivated self-starter

Timeline

Homeschool Educator

Self Employed
01.2018 - Current

Hairstylist

Self-employed
03.2012 - 01.2022

Waitress

Johnny Carino's Italian Restaurant
07.2007 - 03.2011

Cosmetology License - Beauty

Blake Austin College

High School Diploma -

Armijo High School

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Shelby Gill