Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Shelby Goodwin

Graniteville,South Carolina

Summary

Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.

Overview

10
10
years of professional experience

Work History

Administrative Assistant

Rock Creek Irrigation a
06.2023 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Maintained inventory of office supplies and placed orders.

Senior Business Assistant

Bridgestone Americas
05.2021 - 07.2023
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Established administrative work procedures to track staff's daily tasks.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.
  • Supported company leaders by managing budgets, scheduling appointments, organizing itinerary and travel arrangements.
  • Introduced organization systems to keep filed customer documents confidential and increase operational efficiency.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Transcribed and organized information to assist in preparing speeches and presentations.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
  • Applied core knowledge to effectively communicate sensitive or technical information while adhering to regulatory guidelines.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Managed filing system, entered data and completed other clerical tasks.
  • Performed research to collect and record industry data.
  • Managed department budgets and generated financial reports for management review.
  • Assisted development and implementation of new administrative procedures.
  • Frequently inspected production area to verify proper equipment operation.
  • Restocked supplies and submitted purchase orders to maintain stock levels.

Assistant to the Office Manager

Kelly Paint & Body
07.2017 - 02.2020
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Scheduled and coordinated travel arrangements for office staff members.
  • Ordered office supplies and kept office stocked with needed resources to operate smoothly.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Managed filing system, entered data and completed other clerical tasks.
  • Maintained and updated office records, both digital and physical.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Created purchase orders and tracked invoices to avoid missed or delayed shipments.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Receiving Specialist

Bridgestone Americas
02.2015 - 04.2017
  • Maintained accurate computer records of materials weights, bill amounts, and identified variances.
  • Collaborated with other departments to resolve potential incoming shipment issues.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Requisitioned new supplies and maintained storage areas for smooth department operations.
  • Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Processed required paperwork to expedite handling of shipped and received goods.
  • Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
  • Inspected incoming and outgoing shipments to identify discrepancies with records.
  • Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
  • Communicated with vendor representatives to resolve damaged shipments and item shortages.
  • Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
  • Maintained tidy, organized and safe work area to comply with cleanliness standards.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
  • Conducted research to address shipping errors and packaging mistakes.
  • Regularly reviewed invoices and double-checked orders.
  • Monitored and managed stock levels of goods to verify availability of products.
  • Properly labeled and stored goods in safe area to provide identification and avoid losses.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
  • Double checked records, daily reports, and inventory transactions to identify and correct variances.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Reviewed order data to verify transactions and shipping dates.
  • Verified transactions, product orders and shipping dates and entered information into databases and reports.
  • Completed basic mathematical calculations to check weights and dimensions of shipments.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Processed invoices and order forms for goods received and shipped for proof of transactions.

Education

High School Diploma -

Midland Valley High School
Graniteville, SC
05.2012

Skills

  • SAP
  • Purchase Orders
  • Concur
  • Administrative Support
  • Records Management Systems
  • Microsoft Office
  • Detailed Reporting
  • Process Documentation
  • Travel Arrangements
  • Office Operations
  • Freight Invoicing
  • Microsoft Excel
  • Confidential Records Management
  • Report analysis

References

Kim Hart - Lead Business Assistant, Bridgestone

Cell: 803-593-0846


Cynthia BooBoo Roberts - Deputy Program Manager, Apprenticeship & Pipeline Training, SRNS

Cell: 706-399-7607


Karen Ryan - Receiving Crew Leader, Bridgestone

Cell: 803-221-4615



Timeline

Administrative Assistant

Rock Creek Irrigation a
06.2023 - Current

Senior Business Assistant

Bridgestone Americas
05.2021 - 07.2023

Assistant to the Office Manager

Kelly Paint & Body
07.2017 - 02.2020

Receiving Specialist

Bridgestone Americas
02.2015 - 04.2017

High School Diploma -

Midland Valley High School

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Shelby Goodwin