Shelby Graganella
Tallahassee,Florida
Summary
Highly motivated, organized and dependable professional successful at managing multiple priorities with a positive attitude.
Overview
9
9
years of professional experience
Work History
Owner/Operator
Sweet Shelby’s LLC
Tallahassee, Florida
07.2019 - Current
- Managed all baking operations.
- Baked consistent quality items by accurately mixing, dividing, shaping and proofing.
- Guaranteed all baked goods were cooked according to customers tastes and needs.
Project Manager
Preferred Managing Agency
Tallahassee, Florida
05.2019 - 02.2020
- Developed and initiated projects, managed costs and monitored performance.
- Met project deadlines.
- Coordinated with participating vendors during event planning.
- Established working relationships with clients by organizing various events.
- Conferred with event staff at event site to coordinate details.
- Performed event coordination for larger parties and gatherings.
- Performed face-to-face meetings to finalize contract for services and event details.
- Arranged transportation and other day-of-event needs.
- Brainstormed and implemented creative event concepts and themes.
- Authorized financial transactions with vendors for event services.
Assistant Project Coordinator
Preferred Managing Agency
Tallahassee, Florida
08.2017 - 05.2019
- Conducted research and gathered key information for use in upcoming project planning.
- Managed online communications from social media, email and website sources.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Coordinated meetings with all pertinent parties.
- Provided outstanding service to all parties involved with project, promoting effective and lasting business relationships.
- Coordinated venue and catering arrangements, speaker and attendee liaison and material distribution for meetings and events.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Arranged travel and accommodation for team members and project partners.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Maintained database and spreadsheets with accurate inventory and status.
- Photocopied, distributed and emailed documents to project managers.
- Assisted with onboarding newly hired staff members and coached on task prioritization.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
Customer Service Representative
Preferred Managing Agency
Tallahassee, Florida
01.2016 - 08.2017
- File indexing
- Mortgage changes
- Data entry
Assistant Teacher and Front Desk Assistant
Growing Room Child Development Centers
Tallahassee, Florida
12.2014 - 12.2015
- Assisted in monthly lesson planning.
- Taught/supervised children.
- Front desk duties: reception, identifying parents at drop-off and pick-up, collecting and logging daycare tuition payments and helping new parents find their child’s classroom and showing them around center.
Front Desk Staff
YouFit Health Clubs
Tallahassee, Florida
06.2011 - 02.2012
- Sold memberships to new customers.
- Assessed staff needs and offered assistance with checking in patrons during busy times.
- Maintained excellent attendance record, consistently arriving to work on time.
- Improved operations through consistent hard work and dedication.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Worked flexible hours across night, weekend and holiday shifts.
Education
Bachelor of Science -
Florida State University
Tallahassee, FLAssociates of Arts -
Tallahassee Community College
Tallahassee, FLLincoln High School
Tallahassee, FLSkills
- Project planning and development
- Advanced problem solving
- Team Bonding
- Multitasking Abilities
- Teamwork and Collaboration
- Good Telephone Etiquette
- Microsoft Office
- Decision Making
- Time Management
- Creativity and Adaptability
- Critical Thinking
- Event Registration Management
- Employee Training
- Team Leadership and Motivation
Timeline
Owner/Operator
Sweet Shelby’s LLC
07.2019 - Current
Project Manager
Preferred Managing Agency
05.2019 - 02.2020
Assistant Project Coordinator
Preferred Managing Agency
08.2017 - 05.2019
Customer Service Representative
Preferred Managing Agency
01.2016 - 08.2017
Assistant Teacher and Front Desk Assistant
Growing Room Child Development Centers
12.2014 - 12.2015
Front Desk Staff
YouFit Health Clubs
06.2011 - 02.2012
Bachelor of Science -
Florida State University
Associates of Arts -
Tallahassee Community College
Lincoln High School