Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Shelby Gutierrez

Andrews,NC

Summary

Resourceful Pharmacy Technician known for high productivity and efficient task completion. Excel at communication, problem-solving, and time management, ensuring effective resolution of appeals with precision.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician

Actalent
Remote, NC
11.2023 - 07.2024
  • Participated in training sessions on new rules or regulations affecting the appeals process.
  • Ensured all documents are stored securely according to HIPAA standards.
  • Coordinated with internal departments to ensure timely resolution of appeals.
  • Demonstrated ability to work independently as well as collaboratively within a team environment.
  • Responded promptly and professionally to customer inquiries via phone, email or fax.
  • Reviewed appeals submitted by patients and providers to ensure accuracy and compliance with policies.
  • Worked closely with internal teams such as Medical Directors, Customer Service Representatives, and Provider Relations staff in order to facilitate successful resolution of appealed medications.

Certified Pharmacy Technician

Western North Carolina Community Health Services
02.2023 - 10.2023
  • Responded to incoming calls, addressing inquiries from customers and healthcare providers.
  • Processed paperwork, entering prescription and billing information into patient profiles.
  • Resolved customer issues in-person or via telephone by assisting with orders and locating items.
  • Collaborated with insurance representatives to finalize claims processing and reconcile payments.
  • Maintained accurate records by stocking, labeling, and inventorying medication.
  • Coordinated verification and filling of over 500 prescriptions daily in a high-volume pharmacy.
  • Utilized EMR (Epic) system to verify patient enrollment in sliding fee or grant programs.
  • Filled prescriptions from external providers per 340B guidelines, ensuring proper approvals.

Medical Front Office Receptionist

Advanced Dermatology And Skin Surgery
07.2022 - 10.2022
  • Completed clerical duties and tasks for clinic administration.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.

Registered Certified Pharmacy Technician

Asheville Discount Pharmacy
01.2020 - 07.2022
  • Collected co-payments and full payments from customers to ensure accurate transaction records.
  • Maintained drug storage procedures, registries, and records for controlled substances.
  • Addressed inquiries from customers and healthcare providers through effective phone communication.
  • Counted, measured, and compounded medications according to established protocols.
  • Resolved complex issues related to third-party billing and computer system functionality.
  • Executed pharmacy operations with a strong focus on accuracy and service quality.

Customer Service Associate

Walgreens
08.2019 - 01.2020
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Unloaded arriving product stock and moved to store display areas.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.

Cashier/Tanning Consultant

Movie Time Video And Tanning
05.2019 - 09.2019
  • Maintained clean and stocked front counter area.
  • Educated clients on health and safety of tanning facilities and procedures.
  • Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Collected and authorized payments of guests.

Cashier

Freds
06.2015 - 07.2017
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.

Fast Food Cashier

Captain D's Seafood
10.2012 - 07.2014
  • Resolved customer complaints independently or with aid of supervisor.
  • Provided customers with information on specials and discount deals.
  • Assisted counter staff in packing ready orders and distributing to customers.
  • Operated and sanitized kitchen and food preparation equipment.

Education

Some College (No Degree) - General Studies

Tri-County Community College
Murphy, NC

Skills

  • Prescription filling and labeling
  • Advanced mathematics
  • Calm and professional demeanor
  • Health insurance knowledge
  • Problem solving
  • EMR systems expertise
  • Phone etiquette
  • Customer service excellence
  • Typing proficiency

Certification

  • CPhT - Certified Pharmacy Technician
  • First Aid/CPR Certified

References

References available upon request.

Timeline

Certified Pharmacy Technician

Actalent
11.2023 - 07.2024

Certified Pharmacy Technician

Western North Carolina Community Health Services
02.2023 - 10.2023

Medical Front Office Receptionist

Advanced Dermatology And Skin Surgery
07.2022 - 10.2022

Registered Certified Pharmacy Technician

Asheville Discount Pharmacy
01.2020 - 07.2022

Customer Service Associate

Walgreens
08.2019 - 01.2020

Cashier/Tanning Consultant

Movie Time Video And Tanning
05.2019 - 09.2019

Cashier

Freds
06.2015 - 07.2017

Fast Food Cashier

Captain D's Seafood
10.2012 - 07.2014

Some College (No Degree) - General Studies

Tri-County Community College

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