Shelby Hall
Mobile,AL
Summary
Proven professional with a track record of enhancing patient care and revenue growth at Clark Personnel. Skilled in insurance verification and statistical data management, I excel in streamlining processes to reduce wait times and improve customer service. Demonstrated ability to mentor staff and manage sensitive information, ensuring accuracy and empathy in all patient interactions.
Overview
3
3
years of professional experience
Work History
Care Access Associate
Clark Personnel
Mobile, AL
04.2024 - Current
- Collaborated with clinical staff to coordinate care and address patient needs effectively.
- Contributed to revenue growth by accurately verifying insurance information and collecting co-payments from patients upon arrival.
- Reduced wait times for patients by implementing an organized system for processing paperwork.
- Assisted in training new Access Associates, ensuring consistent service standards across the department.
- Enhanced patient experience by providing timely and efficient registration services.
- Increased team productivity through effective communication and workflow coordination.
- Provided exceptional customer service, resolving patient issues promptly and courteously.
- Maintained a welcoming environment for patients, addressing their concerns with empathy and professionalism.
Cashier
Rouses Markets
Mobile, AL
01.2022 - 03.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
High School Diploma -
Baker High School
Mobile, AL05.2021
Skills
Statistical Data Management
Information Collection
Insurance Verification
Fee Collection
Till counting
Chart pulling
Appointment Scheduling
Medical insurance
Accomplishments
Employee of the month for the month of July
Timeline
Care Access Associate
Clark Personnel
04.2024 - Current
Cashier
Rouses Markets
01.2022 - 03.2024
High School Diploma -
Baker High School