Shelby Hall
Mobile,AL
Summary
Proven professional with a track record of enhancing patient care and revenue growth at Clark Personnel. Skilled in insurance verification and statistical data management, I excel in streamlining processes to reduce wait times and improve customer service. Demonstrated ability to mentor staff and manage sensitive information, ensuring accuracy and empathy in all patient interactions.
Overview
3
3
years of professional experience
Work History
Care Access Associate
Clark Personnel
04.2024 - Current
- Collaborated with clinical staff to coordinate care and address patient needs effectively.
- Contributed to revenue growth by accurately verifying insurance information and collecting co-payments from patients upon arrival.
- Reduced wait times for patients by implementing an organized system for processing paperwork.
- Assisted in training new Access Associates, ensuring consistent service standards across the department.
- Enhanced patient experience by providing timely and efficient registration services.
- Increased team productivity through effective communication and workflow coordination.
- Provided exceptional customer service, resolving patient issues promptly and courteously.
- Maintained a welcoming environment for patients, addressing their concerns with empathy and professionalism.
Cashier
Rouses Markets
01.2022 - 03.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
High School Diploma -
Baker High School
Mobile, AL05.2021
Skills
Statistical Data Management
Accomplishments
Employee of the month for the month of July
Timeline
Care Access Associate
Clark Personnel
04.2024 - Current
Cashier
Rouses Markets
01.2022 - 03.2024
High School Diploma -
Baker High School