Shelby Hall
Asheville,NC
Summary
Detail-oriented administrative and funeral service professional with a strong background in payroll processing, hiring coordination, and employee onboarding support. Proven ability to handle high-volume phone inquiries and efficiently manage class registrations for new hires. Highly skilled in ensuring seamless communication between departments, while consistently maintaining a high level of confidentiality and professionalism. Exceptional multitasking and problem-solving abilities make this candidate an asset to any team.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Funeral Apprentice
Anders-Rice Funeral Home
06.2024 - 03.2025
- Handled inbound calls with professionalism and efficient communication.
- Handled transportation processes for decedents with dignity in all procedures.
- Aid in the preparation room with sewing, makeup application, and dressing of decedents.
- Ensured smooth execution of graveside services.
- Assisted with documentation processes tied to funeral services.
- Acquired knowledge of optimal trade practices by observing experienced professionals in the field.
Office Administrator
Wright of NC
04.2024 - 06.2024
- Processed payroll, ensuring accuracy and timely submission
- Managed incoming phone calls related to hiring inquiries, application statuses, and general questions
- Scheduled and coordinated mandatory training classes for new hires, ensuring compliance with company policies
- Maintained organized records of employee documentation and training completion
- Assisted with general administrative tasks, including data entry, email correspondence, and office coordination
- Conducted and managed audits to ensure compliance with company policies and regulations
Funeral Assistant
Groce Funeral Home
04.2023 - 01.2024
- Demonstrated strong organizational skills and attention to detail in handling administrative tasks
- Provided compassionate support to grieving families, showcasing excellent communication skills
- Conducted decedent removals with utmost professionalism, demonstrating care and sensitivity in handling deceased individuals
- Collaborated with funeral director and team members to ensure seamless execution of funeral plans and services
- Maintained a clean and organized environment during visitations and funeral ceremonies
- Demonstrated adaptability by balancing administrative duties with physically demanding tasks, including body removals
- Utilized technology and software tools to streamline administrative processes, improving overall efficiency
Funeral Assistant
Brown-Wynne Funeral Home/Personal Care Center
01.2022 - 08.2022
- Managed logistical details, including transportation of the deceased
- Handled documentation and paperwork efficiently
- Collaborated with colleagues to ensure seamless execution of decedent removals
- Demonstrated empathy and emotional support in interactions with bereaved families
- Proficient in handling basic tasks related to the funeral service industry
Sales, Delivery & Customer Support
Domino's Pizza
11.2020 - 12.2020
- Maintained courteous demeanor and prompt deliveries, surpassing customer standards.
- Provided customer service by efficiently taking orders.
- Handled various payment operations accurately.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Administrative Support Specialist
Town of Garner
08.2019 - 09.2019
- Served as the first point of contact for residents, contractors and vendors contacting the Town of Garner
- Handled incoming calls and directed them to relevant departments.
- Completing, filing and assigning work orders
- Updated residential information
- Organized daily mail for various city departments
- Ensured accuracy in written materials.
Education
High School -
Clayton High School
Clayton, NC01.2020
Skills
- Typing
- Writing Skills
- Payroll
- Organization Skills
- Computer Skills
- Customer Service
- Delivery Driver Experience
- Self-motivated
- Flexibility
- Team Player
- Quick learner
- Administrative Experience
Certification
Driver's License
Languages
English
Native or Bilingual
Timeline
Funeral Apprentice
Anders-Rice Funeral Home
06.2024 - 03.2025
Office Administrator
Wright of NC
04.2024 - 06.2024
Funeral Assistant
Groce Funeral Home
04.2023 - 01.2024
Funeral Assistant
Brown-Wynne Funeral Home/Personal Care Center
01.2022 - 08.2022
Sales, Delivery & Customer Support
Domino's Pizza
11.2020 - 12.2020
Administrative Support Specialist
Town of Garner
08.2019 - 09.2019
High School -
Clayton High School
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