Shelby Hardesty
Holyoke,CO
Summary
Hello! The jobs and roles I have been in have helped me grow as a person and able to better my customer service skills. I grew up on a dairy and have extremely high morals and values; which I hold myself to a very high standard. Growing on a small family farm you take on many responsibilities and learn to multi-task, if your feeding you are also looking at animals making sure none are looking sick or limping or any signs of anything wrong, sometimes the smallest overlook can cause problems down the road. It taught me to be vigilant in every aspect of life.
Overview
8
8
years of professional experience
Work History
Life Insurance Agent
American Income Life Insurance Company
08.2025 - Current
- Developed customized life insurance plans to meet client needs.
- Assisted clients in understanding policy options and coverage details.
- Conducted follow-up meetings to ensure customer satisfaction with services.
- Researched market trends to provide informed recommendations to clients.
- Built strong relationships with clients through effective communication and trust.
- Maintained accurate records of client interactions and policy updates.
- Participated in training sessions to improve product knowledge and sales techniques.
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
Key Carrier/Customer Service Representative
Ace Hardware
12.2024 - 09.2025
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Managed inventory levels to ensure optimal stock availability and minimize shortages.
- Operated point-of-sale systems accurately for efficient transaction processing.
- Trained new employees on store policies, procedures, and customer service standards.
- Implemented visual merchandising strategies to improve product visibility and sales appeal.
- Collaborated with team members to maintain a clean and organized store environment.
- Resolved customer complaints effectively to uphold company reputation and satisfaction rates.
- Supported promotional events and initiatives to drive foot traffic and increase sales revenue.
- Increased customer satisfaction by addressing and resolving issues promptly, leading to a better shopping experience.
Customer Service Manager
Walmart
06.2018 - 06.2021
- Led customer service team to enhance satisfaction and resolve complaints efficiently.
- Developed training programs to improve staff performance and service delivery.
- Implemented process improvements to streamline operations and reduce wait times.
- Analyzed customer feedback to identify trends and enhance service strategies.
- Coordinated with department heads to ensure alignment on customer service initiatives.
- Managed inventory levels to optimize product availability for customers.
- Oversaw scheduling to ensure adequate staffing during peak hours, maintaining service quality.
- Fostered a positive work environment, encouraging collaboration and continuous improvement among team members.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Education
High School Diploma -
Briggsdale Undvided High School
Briggsdale, CO05-2013
Skills
- Insurance policy sales
- Building relationships
- Client service
- Client account management
- Needs assessment
- Appointment scheduling
- Policy management
- Call center customer service
Timeline
Life Insurance Agent
American Income Life Insurance Company
08.2025 - Current
Key Carrier/Customer Service Representative
Ace Hardware
12.2024 - 09.2025
Customer Service Manager
Walmart
06.2018 - 06.2021
High School Diploma -
Briggsdale Undvided High School