Shelby Harkness
Tampa,FL
Summary
Highly organized and detail-oriented professional. Proven track record for delivering exceptional customer service and consistently exceeding quality standards
Resilient professional in corrections management, known for high productivity and efficiency in task completion. Skilled in inmate supervision, emergency response coordination, and security protocols.
Excel at communication, teamwork, and problem-solving.
Overview
5
5
years of professional experience
Work History
Correctional Officer
Sumter Correctional Institution
Bushnell, FL
11.2023 - Current
- Supervised inmates during day-to-day activities.
- Provided first response medical care in emergency situations until professional medical staff could take over.
- Detected potential threats and quickly defused conflicts.
- Enforced institutional policies and procedures to maintain order and security within the correctional facility.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Implemented defensive tactics and physical restraints to maintain safety and security of facility.
- Supervised inmate activities, including meals, recreation times, and work assignments.
- Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
- Enforced resident behavior management protocols and drafted incident reports for infractions.
HOUSEKEEPER
Paradise Lakes Resort
Spring Hill, USA
08.2022 - Current
- Cleaned and restocked restroom areas with towels and toiletries
- Inspected guest suites and public areas daily to ensure high standards of cleanliness
- Worked security for certain areas of the resort
STOCKER/CASHIER
At Home
Lutz, USA
03.2022 - 08.2022
- Committed to delivering excellent customer service while working in a fast-paced environment
- Developed departmental objectives, budgets, policies, procedures and strategies
- Managed and coordinated multiple projects while ensuring timely completion
MAIL HANDLER
United States Postal Service
Tampa, USA
08.2020 - 12.2021
- Maintained accurate records of incoming and outgoing mail and packages
- Imported, categorized and reviewed address network shipping backhaul and invoice data from various sources
- Implemented processes and technologies to maximize efficiencies and quality in mail production
CASHIER
Walmart
Wesley Chapel, USA
02.2020 - 08.2020
- Operated cash register and accurately processed payments, returns, and exchanges
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Provided efficient and courteous service to customers
BREAKFAST CHEF/FRONT DESK
The Hyatt Place Of Tampa/Wesley Chapel
Lutz, USA
11.2019 - 02.2020
- Committed to delivering excellent customer service while working in a fast-paced environment
- Developed departmental objectives, budgets, policies, procedures and strategies
- Responded quickly to meet customer needs and resolve problems
CASHIER
Dollar Tree
Lutz, USA
08.2019 - 11.2019
- Processed customer orders and ensured the accuracy of their purchases
- Used POS system to complete purchases for customers
- Checked drawer totals, reconciled discrepancies, and prepared bank deposits
Education
High School Diploma -
Bowers And Whitley
Tampa, FL01-2020
Skills
- First aid training
- Weapons training
- Firearms proficiency
- Conflict resolution skills
- Observation
- Teamwork
- Time management
- Interpersonal and written communication
- Positive and professional
- Problem-solving
- Exceptional time management
Certifications
- Florida Department of Law Enforcement Certification
Timeline
Correctional Officer
Sumter Correctional Institution
11.2023 - Current
HOUSEKEEPER
Paradise Lakes Resort
08.2022 - Current
STOCKER/CASHIER
At Home
03.2022 - 08.2022
MAIL HANDLER
United States Postal Service
08.2020 - 12.2021
CASHIER
Walmart
02.2020 - 08.2020
BREAKFAST CHEF/FRONT DESK
The Hyatt Place Of Tampa/Wesley Chapel
11.2019 - 02.2020
CASHIER
Dollar Tree
08.2019 - 11.2019
High School Diploma -
Bowers And Whitley