Shelby Hatcher
Orange,TX
Summary
Experienced receptionist dedicated to providing exceptional front desk support. Skilled in greeting guests, managing correspondence, and resolving immediate issues. Proficient in computer systems and telephone etiquette. Committed to driving company growth.
Overview
9
9
years of professional experience
Work History
Sales Manager
HD ATV
Orange, Texas
01.2022 - Current
- Built and managed strong client relationships while retaining a loyal customer base.
- Maintained records of customer-company transactions.
- Established new accounts and serviced existing accounts maintaining professional relationships.
Receptionist
Roland Williams
Beaumont , TX
05.2020 - 12.2021
- Performed data entry tasks into various computer systems accurately and promptly.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Scheduled appointments for clients, customers, and other visitors.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Greeted visitors and provided them with assistance.
Assistant Manager
Gulfside Dental
Beaumont, TX
06.2018 - 05.2020
- Resolved conflicts between team members in an effective manner.
- Coordinated with other departments to ensure smooth flow of operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Created reports on sales trends, inventory levels, and financial data.
- Communicated regularly with customers to gain insights into their needs.
- Delegated work to staff, setting priorities and goals.
Receptionist
Gulfside Dental
Beaumont, TX
06.2018 - 05.2020
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Performed data entry tasks into various computer systems accurately and promptly.
- Compiled data from various sources into organized reports for management review.
- Assisted with special projects assigned by management when required.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Scheduled appointments for clients, customers, and other visitors.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Greeted visitors and provided them with assistance.
- Maintained an organized filing system of confidential client information in accordance with company policy.
Cashier
Pizza Hut
Winnie, TX
09.2015 - 01.2016
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Resolved customer complaints professionally in accordance with company policy.
- Balanced daily transactions on a computerized point-of-sale system.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
GED -
Brightwood College - Dallas
Beaumont, TX01-2016
High School Diploma -
East Chambers ISD
Winnie, TX05-2015
Skills
- File Management
- Data Entry
- Scheduling
- Office Management
- Verbal and written communication
- Documentation And Reporting
- Greeting and Seating Clients
- Multi-Line Telephone Systems
- Scheduling appointments
- Positive and professional
Timeline
Sales Manager
HD ATV
01.2022 - Current
Receptionist
Roland Williams
05.2020 - 12.2021
Assistant Manager
Gulfside Dental
06.2018 - 05.2020
Receptionist
Gulfside Dental
06.2018 - 05.2020
Cashier
Pizza Hut
09.2015 - 01.2016
GED -
Brightwood College - Dallas
High School Diploma -
East Chambers ISD