Shelby Hayward
Ferndale,WA
Summary
Committed Resident Service Coordinator ready to leverage 10 years of healthcare industry performance. Highly skilled in patient relationship management and Case Management.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Resident Services Coordinator II
Mercy Housing
07.2023 - Current
- Identify human and community service needs of residents
- Develop strategies to link residents with needed services, including assistance in overcoming various barriers that might impede access to services
- Build community partnerships that bring services and notice to the property; ambassador/advocate of the property, seeking volunteering, selling the brand
- Facilitate and implement core programs as delegated by the program model
- Collect and record data to measure program outcomes
- When other services are not available, may deliver direct services
- Actively participate with other staff working toward resident stability.
Medication Technician
Rosewood Villa
02.2023 - 07.2023
- Assist residents with medications according to Physician orders, medication training, and Company policies and procedures; Re-order medications following the Company policies and procedures; Keep medication room and cart clean and orderly at all times; Ensure residents do not run out of medications at any time; Understand and follow all emergency protocols and respond to emergencies as directed and per Community training; File appropriate paperwork in residents charts; Keep medication room, cart, cupboards, and records locked when not in use; Treat residents with dignity and respect
- Provide privacy during personal care; Make a significant contribution to the quality of life of the people who live in the community by initiating meaningful connections and interactions; Transfer orders to the MAR as directed by Licensed Nurse; Order medical supplies as directed by Licensed Nurse; Assist Care Associates as needed; Contribute information vital to the development and implementation of customized service plans; Review MARS after each cycle change; Assist with cost control by utilizing resources efficiently and in a waste free manner.
Resident Care Coordinator
Highgate Senior Living
10.2022 - 02.2023
- Schedule Care Partners According to Budget and Staffing Needs; Hire, train and supervise care staff members; Coordinate and monitor all services relating to resident care needs through service plans; Update care and services to residents as needed through communication logs and service plans; meet with residents and family members to review service plans and charges; Provide hands on training and support to caregiving staff; Alert the Registered Nurse Consultant when a resident has a change of condition; Conduct timely audits of the medication administration program to ensure accuracy and completeness; Address resident and family concerns in a timely and appropriate manner; Model leadership and maturity to staff; present professionally to residents and family members; Lead the memory care team effectively.
Administrative Assistant
North Country Law
05.2022 - 09.2022
- Restocked supplies and submitted purchase orders to maintain stock levels; Executed record filing system to improve document organization and management; Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors; Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime; Take Payments from Customers; Managed relational database to store information for reference, reporting and analysis; Monitored office calendars to plan meetings, activities and travel to maximize productivity; Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient; Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding; Recorded meeting minutes to provide historical account of actions, measure progress against strategic plan and drive accountability; Scheduled office meetings and client appointments for staff team.
Resident Services Director
Parkview Senior Living
02.2021 - 05.2022
- Recruit, Hire and Train new employees; Work with patients and their families to discuss health problems; Provide education about medication, conditions, and care instructions; Execute a care plan created by providers to help with health care needs; Consult and work with other health care providers to schedule appointments and treatment plans; Check on patients regularly to document the progress of their care; Help the care team with recommended care; Assist with exploring resources in an effort to secure funding for medical care; Work with insurance organizations to help clients; Use empathy and respect when engaging with patients and their families; Comply with guidelines and healthcare laws; Work within their community, hospital, or clinic setting to make processes smooth and streamlined.
Case Manager
Rural Resources Community Action
03.2021 - 12.2021
- Determined initial Member Eligibility; Reviewed and recorded progress of patients; Informed patients and families of treatment options and at-home care strategies to reduce unnecessary burden on hospital resources; Reviewed treatment plans against individual goals and healthcare standards; Assisted patients in receiving high-quality, appropriate care with best possible results; Coordinated resources from diverse providers for intervention plans; Collaborated with different disciplines to provide cohesive care to patients; Reviewed effectiveness of treatment for individual and
Scheduling Coordinator
Beneficial In-home Care
02.2020 - 02.2021
- Supervise Employee Attendance; Organize Employee Schedules; Review Billing Reports; Documenting scheduling processes and keeping records; Manage caseload of clients including staffing, scheduling and operations and administration
Emergency Department Unit Coordinator
Kittitas Valley Healthcare
09.2017 - 10.2019
- Scanning patient documents into corresponding charts; Obtaining Pre-Authorization from insurance to send patient to correct facility; Updating Patient Information; Answering Multi-Line phones and redirecting phone calls; Arranging transfers to other acute care facilities; Arranging meetings and phone calls between providers; Creating and Sending Referrals to Specialties; Collecting medical records from other facilities; Enter Data into Excel; Charting any procedures or correspondence with other facilities in patients charts; Greeting patients and/or families; Enter documentation into patients chart
Education
Certification in Nursing -
N.W Pathways NAC School
WA, WA01.2015
High school or equivalent -
Insight School Of Washington
WA, WA01.2015
Skills
- Microsoft Office
- Filing
- Organizational skills
- Case management
- Medical records
- Multi-line phone systems
- Change management
- Management
- Medical scheduling
- Data entry
- Hospital experience
- CPR
- Supervising experience
- Organization design
- Succession planning
- Computer skills
- Acute care
- Microsoft Excel
- Medication administration
- Customer service
- Computer operation
- Recruiting
- Talent Management
- Performance Management
- Talent Acquisition
- Human resources
- Records management
- Conflict management
- Epic
- Clerical experience
- ICD coding
- Office management
Certification
- Certified Nursing Assistant (CNA)
- CPR Certification
- Certified Medication Technician
- First Aid Certification
- Driver's License
Assessments
- Work motivation, Proficient, 03/01/21
- Recruiting, Proficient, 05/01/22
- Work style: Professionalism, Proficient, 08/01/22
- Management & leadership skills: Impact & influence, Proficient, 01/01/24
- Recruiting, Proficient, 01/01/24
- Work style: Reliability, Proficient, 08/01/22
- Attention to detail, Proficient, 01/01/23
- Case management & social work, Proficient, 12/01/23
- Office manager, Proficient, 01/01/21
- Sales skills, Proficient, 06/01/22
- Medical billing, Proficient, 10/01/22
- Medical receptionist skills, Proficient, 05/01/22
- Customer focus & orientation, Proficient, 12/01/22
- Administrative assistant/receptionist, Proficient, 08/01/22
- Protecting patient privacy, Proficient, 08/01/22
Timeline
Resident Services Coordinator II
Mercy Housing
07.2023 - Current
Medication Technician
Rosewood Villa
02.2023 - 07.2023
Resident Care Coordinator
Highgate Senior Living
10.2022 - 02.2023
Administrative Assistant
North Country Law
05.2022 - 09.2022
Case Manager
Rural Resources Community Action
03.2021 - 12.2021
Resident Services Director
Parkview Senior Living
02.2021 - 05.2022
Scheduling Coordinator
Beneficial In-home Care
02.2020 - 02.2021
Emergency Department Unit Coordinator
Kittitas Valley Healthcare
09.2017 - 10.2019
Certification in Nursing -
N.W Pathways NAC School
High school or equivalent -
Insight School Of Washington
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