Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shelby Hendrix

Modesto,CA

Summary

To secure a position as a phlebotomist in a clinical setting where I can utilize my knowledge and skills in blood collection and specimen processing. Certification in the State of California and a National certification.

Overview

14
14
years of professional experience

Work History

Substance Abuse Counselor/Case Manager

New Hope Recovery
01.2021 - Current
  • Taught substance abuse classes to help clients understand consequences of drug and alcohol use.
  • Kept accurate and detailed records to track and document client progress.
  • Conducted regular evaluations of program effectiveness, making adjustments as needed to optimize client outcomes.
  • Enhanced client recovery outcomes through the development of personalized treatment plans, addressing individual needs and goals.
  • Developed individual treatment goals based on history and diagnosis.

Care Provider

IHHS
05.2020 - 01.2021
  • Maintained entire family's schedule and organized events.
  • Consulted with supervisors to assess cases and plan strategies for enhancing care.
  • Enhanced patient comfort by providing compassionate and attentive care.
  • Ran errands for patients, did shopping, and picked up other necessities.
  • Organized medication and provided reminders according to schedule.

Assistant Head Cashier

Dollar General Family Market
09.2017 - 07.2019
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
  • Adhered to strict safety guidelines when handling cash deposits and withdrawals from the safe.
  • Helped clients transport large or bulky items into vehicles.
  • Trained new cashier team members in customer service and money handling processes.

Assistant to the Head Cashier

Harbor Frieght Tools
10.2013 - 01.2016
  • Reduced errors in cash transactions through diligent attention to detail and adherence to company policies.
  • Trained new cashiers on proper procedures, contributing to a well-prepared and knowledgeable staff
  • Addressed and resolved complaints quickly to maintain customer satisfaction.
  • Worked with other associates to support cashiers and management needs.
  • Provided back-up support to other departments as needed during peak hours or staffing shortages, demonstrating versatility within the retail environment.

Crew Member

Papa Murphy's Take And Bake Pizza
09.2009 - 03.2012
  • Worked front counter, drive-thru and other areas.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Stocked shelves to organize aisles in assigned department.

Education

No Degree - Phlebotomy

Phlebotomist Training Specialist
Manteca, CA
12.2023

No Degree - Substance Use Disorder

CCAPP
Online
04.2022

High School Diploma -

Lincilon High School
Stockton, CA
06.2009

Skills

  • HIPAA Compliance
  • Patient support
  • Finger Stick Method/Venipuncture techniques
  • Patient preparation
  • Communication abilities
  • Goal Minded
  • Butterfly needle technique
  • Blood collection techniques

Timeline

Substance Abuse Counselor/Case Manager

New Hope Recovery
01.2021 - Current

Care Provider

IHHS
05.2020 - 01.2021

Assistant Head Cashier

Dollar General Family Market
09.2017 - 07.2019

Assistant to the Head Cashier

Harbor Frieght Tools
10.2013 - 01.2016

Crew Member

Papa Murphy's Take And Bake Pizza
09.2009 - 03.2012

No Degree - Phlebotomy

Phlebotomist Training Specialist

No Degree - Substance Use Disorder

CCAPP

High School Diploma -

Lincilon High School

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Shelby Hendrix