Shelby Henson
Maud
Summary
Dynamic financial coordinator with extensive experience at Advanced Dental Design, excelling in billing and collections to enhance cash flow efficiency. Proven ability in insurance documentation processing and verbal communication, ensuring patient satisfaction and compliance. Successfully implemented budget tracking procedures, optimizing resource allocation and improving operational effectiveness.
Highly motivated Financial Coordinator with proven success scheduling appointments and effectively communicating with various personalities. Smart, reliable and possessing extensive billing and fee calculation experience.
Overview
9
9
years of professional experience
Work History
Financial Coordinator/Front Desk Receptionist
Advanced Dental Design
11.2020 - Current
- Managed financial reporting processes to ensure accuracy and compliance with industry standards.
- Developed and implemented budget tracking procedures to optimize resource allocation.
- Coordinated billing and collections operations, enhancing cash flow efficiency.
- Explained insurance benefits, fees and procedures to patients.
- Contacted insurance carriers to discuss policies and individual patient benefits.
- Submitted claims to insurance companies on same day as patient treatment.
- Managed accounts payable and receivable functions, ensuring timely payments and accurate recordkeeping.
- Answered questions over phone and in-person regarding billing, scheduling and treatment.
- Maintained a high level of confidentiality when handling sensitive financial information and employee records.
- Followed up with delinquent accounts to obtain funds and reduce aging balances.
- Scheduled and maintained the office schedule.
- Checked in/out patients.
- Directed referrals to the right office's.
Physical Therapy Receptionist
Action Physical Therapy
08.2018 - 10.2020
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Assisted patients with check-in processes, ensuring a welcoming environment and efficient service.
- Coordinated insurance verifications and pre-authorizations to streamline billing procedures.
- Maintained accurate patient records using electronic health record (EHR) systems for compliance and efficiency.
- Assisted in scheduling referrals in a timely manner.
Physical Therapy Aide
Action Physical Therapy
08.2016 - 10.2020
- Assisted patients with therapeutic exercises and rehabilitation protocols.
- Maintained cleanliness and organization of therapy equipment and treatment areas.
- Documented patient progress and reported changes to physical therapists.
- Educated patients on home exercise programs to enhance recovery outcomes.
Education
Associate of Arts - Health Science
Seminole State College
Seminole05-2018
High School Diploma -
Maud High School
Maud, OK05-2015
No Degree - Health Careers
Gordon Cooper Technology Center
Seminole, OK05-2014
Skills
- Verbal and written communication
- Benefits explanation
- Appointment scheduling
- Payment collection
- Telephone etiquette
- Insurance documentation processing
- Invoices and billing
- Insurance plans
Timeline
Financial Coordinator/Front Desk Receptionist
Advanced Dental Design
11.2020 - Current
Physical Therapy Receptionist
Action Physical Therapy
08.2018 - 10.2020
Physical Therapy Aide
Action Physical Therapy
08.2016 - 10.2020
Associate of Arts - Health Science
Seminole State College
High School Diploma -
Maud High School
No Degree - Health Careers
Gordon Cooper Technology Center