Shelby Hernandez
Bakersfield,CA
Summary
At Flame and Fire, I excelled in enhancing customer satisfaction by expertly greeting and seating guests, showcasing my strong multitasking abilities and customer service skills. I adeptly managed reservations and restaurant capacity, contributing to a welcoming dining atmosphere. My proficiency in cleanliness and active learning further supported our team's success. I also have experience as a busser as well.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Restaurant Hostess
Flame and Fire
03.2022 - Current
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Answered customer questions about hours, seating, and menu information.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
- Checked in with servers to confirm preparedness before seating customers.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Education
High School Diploma -
Highland High School
Bakersfield, CA06-2021
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Cleanliness and hygiene
- Busser experience
Certification
- Food Handler Certification (FHC) - State Health Departments.
Timeline
Restaurant Hostess
Flame and Fire
03.2022 - Current
High School Diploma -
Highland High School
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