Shelby Herrington
Millington,TN
Summary
Detail-oriented team player known for outstanding communication, customer service and conflict resolution abilities. Organized and dependable individual successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Parts Specialist Agent
ASI
2021.08 - 2024.08
- Tracked parts use and charged items to customer accounts for billing.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Trained and mentored junior employees on regulations, best practices, and performance strategies.
- Created cases detailing concise information regarding customer complaints or requests
- Followed up with customers in a timely manner to assure their issue has been resolved completely.
Frontline Service Agent
ASI
2019.05 - 2021.08
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Maintained well-developed relationships with customers and fellow employees using strong problem-solving and positive engagement skills.
- Promptly responded to inquiries and requests from prospective customers.
- Created, prepared, and delivered reports to various departments.
Customer Service Supervisor
Pizza Hut Call Center
2018.08 - 2019.01
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Customer Service Representative
Pizza Hut Call Center
2018.02 - 2018.08
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions while prioritizing customer needs.
- Investigated and resolved customer inquiries and complaints quickly and efficiently.
Education
Associate in Graphic Arts And Multimedia - Graphic Arts
Southwest Tennessee Community College
Memphis, TN05.2017
Skills
- Policy Enforcement
- Problem-Solving
- Continuous Improvement
- Positive and Constructive Feedback
- Multitasking
- Workflow Management
- Team Building and Leadership
Timeline
Parts Specialist Agent
ASI
2021.08 - 2024.08
Frontline Service Agent
ASI
2019.05 - 2021.08
Customer Service Supervisor
Pizza Hut Call Center
2018.08 - 2019.01
Customer Service Representative
Pizza Hut Call Center
2018.02 - 2018.08
Associate in Graphic Arts And Multimedia - Graphic Arts
Southwest Tennessee Community College
Similar Profiles
Rebecca ShackelfordRebecca Shackelford
Janitor at ASIJanitor at ASI
Felipe VasquezFelipe Vasquez
ABA Therapist at ASIABA Therapist at ASI
Jaelyn LaymonJaelyn Laymon
Line Worker at ASILine Worker at ASI