Shelby Herrington
Millington,TN
Summary
Detail-oriented team player known for outstanding communication, customer service and conflict resolution abilities. Organized and dependable individual successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Parts Specialist Agent
ASI
08.2021 - 08.2024
- Tracked parts use and charged items to customer accounts for billing.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Trained and mentored junior employees on regulations, best practices, and performance strategies.
- Created cases detailing concise information regarding customer complaints or requests
- Followed up with customers in a timely manner to assure their issue has been resolved completely.
Frontline Service Agent
ASI
05.2019 - 08.2021
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Maintained well-developed relationships with customers and fellow employees using strong problem-solving and positive engagement skills.
- Promptly responded to inquiries and requests from prospective customers.
- Created, prepared, and delivered reports to various departments.
Customer Service Supervisor
Pizza Hut Call Center
08.2018 - 01.2019
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Customer Service Representative
Pizza Hut Call Center
02.2018 - 08.2018
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions while prioritizing customer needs.
- Investigated and resolved customer inquiries and complaints quickly and efficiently.
Education
Associate in Graphic Arts And Multimedia - Graphic Arts
Southwest Tennessee Community College
Memphis, TN05.2017
Skills
- Policy Enforcement
- Problem-Solving
- Continuous Improvement
- Positive and Constructive Feedback
- Multitasking
- Workflow Management
- Team Building and Leadership
Timeline
Parts Specialist Agent
ASI
08.2021 - 08.2024
Frontline Service Agent
ASI
05.2019 - 08.2021
Customer Service Supervisor
Pizza Hut Call Center
08.2018 - 01.2019
Customer Service Representative
Pizza Hut Call Center
02.2018 - 08.2018
Associate in Graphic Arts And Multimedia - Graphic Arts
Southwest Tennessee Community College
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