Shelby Higgins
Boston,MA
Summary
Proactive Regional Talent and Onboarding Manager with extensive experience streamlining onboarding processes and improving employee retention. Skilled in performance management, employee relations, and compliance, offering strong expertise in designing onboarding programs and fostering an inclusive work environment. Demonstrates a commitment to enhancing organizational culture and driving operational efficiency.
Overview
11
11
years of professional experience
Work History
Regional Talent and Onboarding Manager
Earls Restaurant
09.2013 - Current
- Streamlined onboarding processes for increased efficiency, reducing time-to-productivity for new hires.
- Provided guidance and support to managers regarding new hire integration, performance management, and development plans.
- Evaluated effectiveness of current onboarding strategies by conducting regular surveys with employees who recently completed the program.
- Contributed to organizational culture initiatives by fostering an inclusive environment during the onboarding process that promoted diversity and inclusion among staff members.
- Maintained accurate records of employee data and documentation throughout the onboarding process, adhering to company policies and legal requirements.
- Served as a resource for managers seeking advice or assistance with their department''s unique onboarding needs and employee relations.
- Designed engaging presentations tailored to specific roles within the organization, effectively communicating expectations and responsibilities to new team members.
- Improved employee retention by executing comprehensive onboarding programs and providing ongoing support.
- Developed strong relationships with hiring managers across various departments, ensuring a seamless transition for new employees into their respective teams.
- Collaborated with HR to develop targeted recruitment strategies, resulting in a higher quality talent pool.
- Enhanced new hire experience with personalized orientation sessions and created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
- Helped new hires complete and submit required paperwork, set up benefits accounts, and initiate direct deposits.
- Conducted thorough needs assessments to identify gaps in existing onboarding resources, leading to improvements in content and delivery methods.
- Completed required criminal, credit, or drug tests for new hires.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
- Distributed employee engagement surveys to identify areas of improvement.
- Devised hiring and recruitment policies for 500+ employees.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Instructed senior leaders on appropriate employee corrective steps.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
- Structured compensation and benefits according to market conditions and budget demands.
- Conducted investigations and monitored employee relations.
Education
Associate of Applied Science - Psychology
Angelo State University
San Angelo, TX05.2012
Skills
- Organizational abilities
- Software Implementation
- Policy Enforcement
- Stakeholder Management
- Policy understanding
- Performance Tracking
- Forecasting Employment Needs
- Recruitment and hiring
- Human Resources Allocation
- Labor negotiations
- Employee Engagement Strategies
- Leadership Training and Development
Timeline
Regional Talent and Onboarding Manager
Earls Restaurant
09.2013 - Current
Associate of Applied Science - Psychology
Angelo State University
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