Shelby Hobbs
Wyandotte,OK
Summary
Certified Hairstylist with extensive customer service background successful at exceeding salon product sales goals through persuasive client consultations. Motivated by love of aesthetic improvement and desire for customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Detail-oriented Auditor with track record of quickly completing complex audit projects. Experienced in public and private accounting, specializing in financial statement audits. Well-versed in managing entire audit process from planning and risk assessment to fieldwork.
Overview
16
16
years of professional experience
Work History
Cosmetologist
Salon 529 And Day Spa
04.2022 - Current
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Answered phone calls and emails to schedule client appointments.
- Processed payments, entering sales in register for prompt customer service.
- Maintained client treatment records and designed long-term care programs for return customers.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Trained salon staff in traditional and innovative haircutting techniques and salon management.
- Styled hair, makeup and nails for customers for special events and occasions.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
Store Manager
State Beauty Supply
07.2012 - 12.2017
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Licensing Agent
Wyandotte Nation Gaming Commission
10.2007 - 02.2012
- Analyzed legal documents and identified pertinent issues for clients.
- Created and finalized contracts and other legal documents for clients.
- Counseled clients on potential outcomes of legal matters.
- Interpreted laws, rulings and regulations for individuals and businesses.
- Explained available courses of action and possible repercussions of cases to clients.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Provided primary customer support to internal and external customers.
- Communicated with auditee staff to obtain necessary information for audits.
- Followed established auditing processes to meet internal and regulatory requirements.
- Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
- Consulted clients on internal control systems development and audit program improvements.
- Prepared working papers, reports and supporting documentation for audit findings.
- Assessed internal control risks of network through information system audits.
- Obtained and interpreted relevant and authoritative criteria for program or issues under audit.
- Collected and reported monthly expense variances and explanations.
- Partnered with auditors to track errors and add contributions to maintain accuracy.
Education
High School Diploma -
Neosho Beauty College
Neosho, MO02.2018
Skills
- Relationship Building
- Client Consultations
- Relationship Building and Management
- Sales Expertise
- Product Knowledge
- Proficient in [Software]
- Policy and Procedure Understanding
- Records Management
- Customer Assistance
- Internal Controls
- Financial Records Review
- SOP Adherence
- Process Evaluations
- Report Writing
- Audit Coordination
- Annual Reports
- Bookkeeping
- Regulatory Compliance
- Compliance Standards
- Deficiency Documentation
Timeline
Cosmetologist
Salon 529 And Day Spa
04.2022 - Current
Store Manager
State Beauty Supply
07.2012 - 12.2017
Licensing Agent
Wyandotte Nation Gaming Commission
10.2007 - 02.2012
High School Diploma -
Neosho Beauty College
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