Shelby Hott Saunders
Denton,TX
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Associate
Victoria's Secret & PINK
Flower Mound, TX
12.2023 - Current
- Assisted customers with product selection, sizing and styling.
- Greeted customers and provided exceptional customer service.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Conducted inventories on a regular basis to track stock levels.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Suggested ideas for improving store operations and increasing profits.
Receptionist
FlowerMound Foot and Ankle Center
Flower Mound, TX
03.2023 - 10.2023
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for patients.
- Performed data entry tasks into various computer systems accurately and promptly.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Reviewed medical records to ensure accuracy of required information needed for pre-authorization requests.
- Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
- Maintained accurate documentation on all pre-authorization requests, denials and appeals.
- Provided timely follow up with payers regarding payment status of claims.
- Assisted in resolving claim issues related to billing and reimbursement inquiries.
Assistant Director
Kids Point Learning Center
McDonough, GA
03.2022 - 03.2023
- Developed and managed a team of 10 employees to ensure efficient operations of the organization.
- Implemented policies and procedures to ensure compliance with federal, state and local laws.
- Monitored staff performance, provided feedback and conducted annual reviews.
- Conducted training sessions on new processes or products for internal staff members.
- Supervised recruitment process including interviewing candidates, making hiring decisions and onboarding new hires.
- Cultivated and maintained relationships to promote positive work culture.
- Handled incoming and outgoing mail, email and faxes.
- Supported work-life balance to improve staff morale.
- Organized activities such as art projects, games, stories, music, field trips. to stimulate learning environment.
- Created individualized developmental plans for each child based on assessments of their needs.
- Conducted parent-teacher conferences to discuss progress of children's development.
Receptionist
Flower Mound Foot And Ankle Center
Flower Mound, TX
06.2021 - 02.2022
Education
Associate of Arts - Secondary Education
North Central Texas College
Gainesville, TXMarketing
North Central Texas College
Gainesville, TXSkills
- Inventory Control
- Business Development
- Retail loss prevention
- Contract Preparation
- Medical Billing
- Insurance Verification
- Patient Scheduling
- HIPAA Compliance
- Appointment management
- Payment Collection
- Referral Verification
- Medical Terminology
- Billing support
Affiliations
- Reading
- Hiking
Accomplishments
- Employee of the Month April 2024
- Deans List 2023
Certification
- CPR certified
- First Aid Certified
References
References available upon request.
Timeline
Sales Associate
Victoria's Secret & PINK
12.2023 - Current
Receptionist
FlowerMound Foot and Ankle Center
03.2023 - 10.2023
Assistant Director
Kids Point Learning Center
03.2022 - 03.2023
Receptionist
Flower Mound Foot And Ankle Center
06.2021 - 02.2022
Associate of Arts - Secondary Education
North Central Texas College
Marketing
North Central Texas College
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