Shelby Housner
Phoenix,AZ
Summary
Experienced Customer Service professional with excellent listening skills. Comfortable interacting with all levels of the organization and public. Able to make decisions independently and quickly with minimal escalation.
Overview
8
8
years of professional experience
Work History
Assistant Manager/Lead Photographer
JCPenney Portraits
Glendale, Arizona
10.2021 - 02.2025
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Provided guidance and support staff members on daily tasks, projects, and objectives.
- Specialized in high-quality photography services for a diverse clientele.
IT Support Specialist
Ring
Phoenix, AZ
03.2020 - 10.2021
- Managed customer system updates, informing clients of installation progress stages
- Assisted customers with various types of technical issues via email, live chat and telephone
- Reviewed requests for service to resolve IT difficulties, documenting and fielding tickets to improve problem resolution
Customer Service Representative
Waste Management
Phoenix, AZ
02.2019 - 04.2020
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Mentored new employees on procedures and policies to maximize team performance
- Answered inbound calls, chats and emails to facilitate customer service
Shift Manager/Photographer
Hollywood Photo Studio
Phoenix, AZ
04.2018 - 01.2020
- Coached staff on strategies to enhance performance and improve customer relations
- Collaborated with clients to plan shoots such as special events, parties and portraits.
- Edit photos using Adobe Photoshop and other software applications.
General Manager
World Wide Photography (seasonal)
Phoenix, AZ
09.2016 - 05.2018
- Recruited, interviewed and hired qualified staff for open positions
- Prepared staff work schedules and assigned team members to specific duties.
- Set up camera control equipment, stands, and tripods for shoots daily.
Education
High School Diploma -
Moon Valley High School
Phoenix, AZ05.2014
Skills
- Adobe photoshop
- Superb attention to detail
- Problem-solving
- Retail operations
- Customer service and satisfaction
- Team motivation
Timeline
Assistant Manager/Lead Photographer
JCPenney Portraits
10.2021 - 02.2025
IT Support Specialist
Ring
03.2020 - 10.2021
Customer Service Representative
Waste Management
02.2019 - 04.2020
Shift Manager/Photographer
Hollywood Photo Studio
04.2018 - 01.2020
General Manager
World Wide Photography (seasonal)
09.2016 - 05.2018
High School Diploma -
Moon Valley High School