SHELBY HUGHES
Phoenix,AZ
Summary
Eager to find innovative employer that will utilize my strengths and values loyal employees seeking potential for advancement and growth. Skilled in team leadership, customer service, and operational efficiency. Adaptable to changing needs and consistently delivers results. Known for fostering cooperative team environments and values loyalty
Overview
8
8
years of professional experience
Work History
SERVER ASSISTANT MANAGER
LURE FISH HOUSE
06.2022 - Current
- Implemented systems for order accuracy, reducing errors in service delivery.
- Oversaw cash handling procedures, ensuring accurate accounting of all transactions during each shift.
- Implemented sanitation protocols to maintain a clean and safe environment for both employees and guests.
- Collaborated with other managers to develop and implement special promotions, boosting restaurant sales.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Cultivated warm relationships with regular customers.
Server/Bartender
The ANGRY CRAB
01.2019 - 01.2021
- Trained Entire Staff Opening Brand New Locations
- Educated new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Managed inventory, ordering, and stock control to minimize waste and reduce costs.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Implemented strict sanitation standards and procedures ensuring safety and health code compliance
- Implemented upselling service techniques, and restaurant policies to enhance team performance
Bartender
Oreganos
10.2017 - 03.2019
- Developed innovative cocktail recipes to enhance customer experience and increase sales.
- Trained and mentored junior bartenders on drink preparation and customer service standards.
- Managed inventory levels, ensuring timely ordering of supplies and reducing waste.
- Provided exceptional customer service by engaging patrons and promptly addressing inquiries.
- Location closed due to Covid
Education
Associate of Arts - General Studies
Glendale Community College
Glendale, CA01-2006
Skills
- Honest Reliable Enthusiastic Team Player Self Motivated Genuine Passionate Flexible Intuitively Anticipates Needs Effective Communicator
- AZ Real Estate License (2014)
- Certified Peer Support Specialist (2019)
Languages
Spanish
Limited Working
Timeline
SERVER ASSISTANT MANAGER
LURE FISH HOUSE
06.2022 - Current
Server/Bartender
The ANGRY CRAB
01.2019 - 01.2021
Bartender
Oreganos
10.2017 - 03.2019
Associate of Arts - General Studies
Glendale Community College