Shelby Imhoff
Crystal River,United States
Summary
Efficiency, organization, and perfection are some high standards I hold myself to. These qualities along with my ability to learn quickly and strive for excellence makes me valuable to any team. My clinical background and passion for the “behind the scenes” - providing healthcare within clerical work makes me the right candidate for Administrative Assistant / Project Coordinator. The journey to a bachelor’s degree with a 4.0 GPA and President’s Honor Roll award while working full time as a Float Medical Assistant for various counties, are great examples of my intense work ethic, intelligence, and adaptability. Colleagues and superiors have described me as a renaissance man, team player, bright light, fast learner, and goal driven.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Float Medical Assistant
Florida Cancer Specialists & Research Institute
05.2023 - Current
- Providing the following duties as a Float Medical Assistant for various locations, providing coverage wherever necessary with short notices requiring great knowledge, flexibility, and adaptability across the state of Florida
- Duties include greeting and rooming patients, administering injections, performing phlebotomy, taking vitals, maintaining medical records such as medications, history, pain scale and other questionnaires
- Responsible for monitoring supplies and assuring exam rooms are prepared and disinfected for patients
- On various days, roles can include assisting the physician with procedures and or taking on the role of the lab which duties are of a Medical Lab Technician
- These duties are performing clinical laboratory tests in the areas of hematology, microbiology, immunology, clinical chemistry, and urinalysis, conducting quantitative and qualitative chemical analyses of body fluids such as blood, urine, and spinal fluid, transferring doctor’s orders into various online portals for Lab Corp and Quest along with the specialty labs such as Invitae or Guardant Health, which requires obtaining tissue and blood, tedious paperwork, filing, and shipping specimens.
Co-Owner
Ozello Fish Company
03.2020 - Current
- One of four owners of this small family owned business which provides eco-tours, fishing charters, and snorkeling trips for Citrus County, FL and tourists
- Communications, Sales, Marketing, Data Analyst, Bookkeeping, Social Media and Graphic Designer are my responsibilities
Lead Laboratory Assistant
HCA Florida Citrus Hospital
03.2022 - 04.2023
- Promoted to Lead Phlebotomist and Processor in December 2022
- Skillful and precise in performing venipunctures and capillary punctures; collecting, preparing, and storing blood samples; and verifying medical records
- Leading my team to the record lowest percentage of blood culture contaminations in the West Coast Division of HCA hospitals
- High level of accuracy and attention to detail
- Demonstrated knowledge of medical terminology, infection control procedures, quality assurance support and data entry and retrieval
- Positive representation of the entire laboratory department at the front desk while fulfilling effective communication between phlebotomists, nurses, physicians, other departments, and offices
- Relied on for answering questions consistently on the phone from other caregivers and my team members
- Possess excellent problem-solving skills when communication or technology has failed
- Possess excellent patient-relations skills - known for having a gentle touch and the ability to alleviate patient anxieties.
Emergency Room Registrar
Bravera Health
10.2021 - 03.2022
- Providing the most emphatic and professional care to both patients and their family members with a great first impression of the emergency room
- Quickly receiving patient demographic information and inputting that information into a highly skilled computer application, while mentally processing each patient’s stated symptoms and the appearance of their anatomy
- Making an extremely critical decision if their life may need immediate care or if they are capable of waiting in the lobby
- Ensuring patients and caretakers comprehend each legal document and receive signatures for multiple consent forms
- Filing each personal medical insurance information into another difficult application, then analyzing their deductibles, percentage of coverage
- Efficiently processing payments for insurance copay and counseling financial responsibilities with solutions for self-pay patients
- Providing emotional support to anxious and combative loved ones in the waiting room desiring to be with their patient when they cannot be.
Customer Service Lead
Ozello Keys Marina
04.2020 - 09.2020
- Receiving visitors at the front desk by greeting, welcoming, directing and helping them appropriately
- Listening to customer’s requests and using a booking computer program to file their requested services within the company’s availabilities
- Answering and forwarding incoming phone calls
- Sorting, Responding, and screening incoming emails
Customer Service Representative and CEO’s Secretary
Tidwell Brothers Construction
06.2018 - 03.2019
- Receiving visitors at the front desk by greeting, welcoming, directing and helping them appropriately
- Listening to customer’s requests and using a booking computer program to file their requested services within the company’s availabilities
- Answering and forwarding incoming phone calls Sorting, Responding, and screening incoming emails
- Creating and Organizing CEO’s Business and Personal Schedule
- Writing detailed notes of forwarded calls and emails for CEO to then deliver CEO’s responses to partners and callers
Education
Bachelor's degree - Human Resources Management/Personnel Administration, General
College of Central Florida
12.2025
Emergency Medical Technician Certification - Emergency Medical Technology/Technician (EMT Paramedic)
College of Central Florida
01.2020
High School Diploma - Business Administration and Management, General
Crystal River High School
01.2019
Skills
- Communication
- Electronic Medical Record (EMR)
- Direct Patient Care
- Microsoft Office
- Customer Service
- Organization Skills
- Typing
- Online Social Networking
- Sales
- Web Design
- Hospital Admissions
- Patient Check-In
- Laboratory Assistance
- Medical Records Updating
- Word Processing
- Customer Database Systems
- Bookkeeping
- File Organization
- Document Retrieval
- File Management
- Coordination
Certification
- Emergency Medical Technician, National Registry of Emergency Medical Technicians, #572874
- 16 Hour EVOC Certification, The EVOC Academy
- Emergency Medical Technician, STATE OF FLORIDA DEPARTMENT OF HEALTH, 03/01/21 - 572874
- Certified Microsoft Office Specialist, Microsoft Word, Excel, PowerPoint, Access
- CPR and AED Basic Life Support, American Heart Association
Awards
- President’s Honor Roll, College of Central Florida, 02/01/24 : Shelby Marie Perry Imhoff earned a four-point grade average as a student in the Fall 2023 Term and has been named to the President's Honor Roll at College of Central Florida
- 4.0 Grade Average, College of Central Florida, 12/01/20
- Magna Cum Laude, Crystal River High School, 05/01/19
References
- Heidi Hilthon - heidi.hilthon@flcancer.com
- Kimberly Clinton - kclinton@flcancer.com
- Kelli Hutton - kelli.cyr@flcancer.com
- Abbey Sansbury - abbey.sansbury@flcancer.com
- Rebecca Williams - Previous Employer 352-436-3983
- Breanna Bartell - Previous Employer 352-228-8095
Timeline
Float Medical Assistant
Florida Cancer Specialists & Research Institute
05.2023 - Current
Lead Laboratory Assistant
HCA Florida Citrus Hospital
03.2022 - 04.2023
Emergency Room Registrar
Bravera Health
10.2021 - 03.2022
Customer Service Lead
Ozello Keys Marina
04.2020 - 09.2020
Co-Owner
Ozello Fish Company
03.2020 - Current
Customer Service Representative and CEO’s Secretary
Tidwell Brothers Construction
06.2018 - 03.2019
Bachelor's degree - Human Resources Management/Personnel Administration, General
College of Central Florida
Emergency Medical Technician Certification - Emergency Medical Technology/Technician (EMT Paramedic)
College of Central Florida
High School Diploma - Business Administration and Management, General
Crystal River High School