Shelby Ivey
San Diego,CA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Budtender
HIKEI Dispensary
10.2023 - Current
- Provide exceptional customer service by offering product recommendations, answering inquiries, and educating customers on cannabis strains, products, and consumption methods
- Maintain compliance with state regulations regarding sale and distribution of cannabis products
- Execute inventory management tasks such as labeling products, stocking shelves with correct batch of product, and conducting inventory counts
- Maintain a high level of cash accuracy in cash handling procedures.
Inventory Manager & Assistant General Manager
EMBR Dispensary
09.2021 - 07.2023
- Perform all cash handling duties for an all cash business operating with $300,000+ in cash; opening and closing store, deposits, change orders, and balancing overages/shortages.
- Manage accounts payable processes including verification of invoices, 100+ different vendor payments & contacts, and reconciliation, ensuring accuracy and timeliness.
- Develop budtenders, inventory associates, and floor managers to deliver quality customer service, follow company procedures, use different platforms to perform their daily duties, and different techniques to meet sales goals and increased revenue by 20% month over month.
- Develop store METRC tag organization system and SOP, inventory room organization, product intake, and FIFO procedures.
- Work with purchasing manager to make all purchases for store.
- Price and input thousands of products weekly into POS system that were coming into store and ensured there were no discrepancies.
- Work with Brand Reps on price breaks, promos, credits.
- Merchandise store based on brand, price point, and what is most appealing to consumer.
- Audit inventory daily to reconcile shortages/overages of product.
Center Manager
European Wax Center
08.2018 - 09.2021
- Develop guest service, performance, and sales skills through effective training management and motivation.
- Developed one of the top performing teams in California for wax pass sales and the #1 conversion rate in California at 30%.
- Monitor and analyze business trends across all stores within center; develop and implement plans to maximize sales and meet or exceed goals through guest satisfaction
- Successfully recruit, hire, retain, and develop a high performing, dynamic team of 15-20 associates to meet or exceed company business objectives
- Review and submit accurate bi-weekly payroll to satisfy HR obligations and maintain employee satisfaction
Assistant Manager
European Wax Center
04.2018 - 08.2018
- Promoted within same high-volume location as sales associate after 5 months with company.
- Trained, coached, and led by example, by exceeding monthly goals alongside sales team.
- Focused on key performance indicators that maximized sales.
- Assisted in managing 25+ associates in highest volume location in Tucson, Arizona.
Receptionist/Guest Service Associate
European Wax Center
11.2017 - 04.2018
- Exceeded monthly sales goals based on commission.
- Provided unmatched, high-quality guest service.
- Maintained and controlled overall flow of a high-volume waxing facility to ensure guest satisfaction at all times.
- Educated guests on promotions to enhance sales and overall guest experience.
- Maximized sales transactions using upselling techniques based on their needs.
Education
No Degree - Retail And Consumer Sciences
University of Arizona
Tucson, AZNo Degree - Retail And Consumer Sciences
Pima Community College
Tucson, AZHigh School Diploma -
Catalina Foothills High School
Tucson, AZ01.2013
Skills
- Business Development
- Financial Management
- Operations Management
- Process Improvement
Certification
OSHA 30-hour General Industry, 01/11/23
Timeline
Budtender
HIKEI Dispensary
10.2023 - Current
Inventory Manager & Assistant General Manager
EMBR Dispensary
09.2021 - 07.2023
Center Manager
European Wax Center
08.2018 - 09.2021
Assistant Manager
European Wax Center
04.2018 - 08.2018
Receptionist/Guest Service Associate
European Wax Center
11.2017 - 04.2018
No Degree - Retail And Consumer Sciences
University of Arizona
No Degree - Retail And Consumer Sciences
Pima Community College
High School Diploma -
Catalina Foothills High School
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