Shelby Jackson
Harleyville,SC
Summary
Detail-oriented healthcare professional specializing in patient scheduling and administrative support. Facilitates effective communication between patients and healthcare providers, ensuring efficient appointment coordination and accurate medical record management. Expertise in electronic health records, insurance verification, and patient intake processes enhances clinical operations in high-pressure environments.
Overview
1
1
Certification
4
4
years of post-secondary education
8
8
years of professional experience
Work History
Certified Medical Assistant
St Joseph Hospital
Syracuse, New York
12.2025 - Current
- Assisted physicians with routine exams and minor procedures.
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled patient appointments and coordinated follow-up calls for hospital care.
- Scheduled appointments for patients via phone and in person.
- Supported patient intake by gathering history and verifying insurance information.
- Managed electronic health records and documented clinical notes accurately.
- Collected specimens and labeled samples for laboratory processing.
Server
Home team Pub
Baldwinsville, New York
08.2025 - 06.2026
- Greeted guests and presented menus in busy pub setting
- Provided exceptional service to high volume of daily customers.
- Provided excellent customer service to ensure satisfaction.
- Took food and drink orders with accurate attention to details
- Delivered meals and beverages promptly across dining and bar areas
- Coordinated with kitchen and bar staff on order timing
- Processed payments efficiently using point-of-sale system, ensuring accurate transactions.
- Maintained high-quality service standards to consistently enhance guest satisfaction. to a high volume of daily customers.
Patient Care Technician
St Joseph Hospital
Syracuse, NY
07.2024 - 12.2025
- Assisted St Joseph Hospital patients with bathing, dressing, and repositioning care.
- Measured vital signs and reported changes to nursing staff.
- Transported patients safely throughout St Joseph Hospital units and departments.
- Assisted nurses with admissions, discharges, and routine bedside care to enhance patient experience.
- Performed a variety of delegated basic patient care services to support nursing functions and activities of daily living.
- Assisted with patient transfers from bed to wheelchair or stretcher as needed.
- Turned and repositioned bedridden patients to prevent bedsores.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Recorded patient observations in charts and communicated concerns to care teams.
- Conducted safety rounds regularly to ensure a safe environment for patients.
- Observed changes in the patient's conditions and reported abnormalities to the RN on duty.
- Performed EKG monitoring and documented rhythm strips for review.
- Collected specimens and prepared samples for laboratory testing.
- Coordinated various responsibilities to ensure quality care while maintaining quality care simultaneously while maintaining attention to detail.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
Server/Bartender
Dave & Buster's
Syracuse
03.2024 - 09.2024
- Served Dave & Buster's arcade guests with prompt food and drink service.
- Prepared cocktails, beer, and nonalcoholic drinks behind busy bar stations.
- Took orders and entered requests accurately using POS systems.
- Checked guest IDs and followed alcohol service policies.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Effectively multitasked within fast-paced environment.
- Handled payments, cash, and receipts with careful attention.
- Effectively multitasked within a fast-paced environment.
- Refilled supplies, glassware, and bar tools during shift changes.
Server/Bartender
Good Buddys Pub
Camillus, New York
12.2022 - 02.2024
- Prepared cocktails, beer, and nonalcoholic drinks behind busy bar stations.
- Greeted frequent visitors by name and explained new promotions.
- Delivered menu items and coordinated timing with kitchen and bar staff.
- Effectively multitasked within a fast-paced environment.
- Handled payments, cash, and receipts with careful attention.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
Server
Friendlys Ice Cream
Liverpool, New York
01.2022 - 03.2023
- Collected food and drink orders for accurate service with accurate attention to details.
- Greeted guests and presented menus in fast-paced environment to enhance dining experience
- Provided excellent customer service to ensure satisfaction.
Hygiene Assistant
Lyndon Family Dental
Fayetteville, New York
03.2021 - 05.2022
- Sterilized instruments and maintained dental operatory cleanliness.
- Prepared trays, materials, and supplies for hygiene procedures.
- Reviewed patient charts and updated hygiene records.
- Assisted with oral health education and post-care instructions.
- Managed supplies stock for hygiene rooms and treatment areas.
- Coordinated daily workflow with clinical staff and front desk.
- Addressed patients concerns complaints and fears with understanding and empathy, establishing loyal patient following.
- Adhered to health care facility policies on infection control.
- Ensured that all waste was disposed of properly following infection control regulations.
- Restocked supplies in patient rooms and bathrooms to ensure availability.
Meat Clerk
Tops Friendly Markets
Fayetteville, New York
04.2019 - 08.2021
- Provided friendly customer service by answering questions about available products.
- Cut, wrapped, and packaged fresh meat for Tops Friendly Markets meat cases.
- Operated scales and wrapping equipment for daily meat department service tasks.
- Stocked refrigerated displays and maintained organized product rotation throughout the meat department.
- Checked dates, labels, and pricing for accuracy across packaged meat items.
- Sanitized work surfaces, tools, and equipment to support food safety compliance.
- Received meat shipments and stored products in proper cooler and freezer areas.
- Performed daily cleaning duties in the work area including sanitizing cutting boards and utensils.
Education
Bachelor of Science - Biochemistry
Arizona State University
Tempe, AZ 08.2021 - 10.2025
Cazenovia High School
Cazenovia, NYSkills
- EHR charting
- Clinical documentation
- Patient intake
- Specimen collection
- Vital signs
- EKG monitoring
- HIPAA compliance
- Infection control
- Healthcare procedures
- Basic life support
- Appointment scheduling
- Patient scheduling
- Insurance confirmation
- Payment collection
- Workflow management
- Schedule coordination
- Effective communication
- Verbal and written communication
- Team collaboration
- Conflict management
- Problem solving
- Attention to detail
- Time management
- Problem-solving
Certification
- CCMA certification through NHA
Timeline
Certified Medical Assistant
St Joseph Hospital
12.2025 - Current
Server
Home team Pub
08.2025 - 06.2026
Patient Care Technician
St Joseph Hospital
07.2024 - 12.2025
Server/Bartender
Dave & Buster's
03.2024 - 09.2024
Server/Bartender
Good Buddys Pub
12.2022 - 02.2024
Server
Friendlys Ice Cream
01.2022 - 03.2023
Bachelor of Science - Biochemistry
Arizona State University
08.2021 - 10.2025
Hygiene Assistant
Lyndon Family Dental
03.2021 - 05.2022
Meat Clerk
Tops Friendly Markets
04.2019 - 08.2021
Cazenovia High School