Shelby Jay
College Station ,TX
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, budget management, accounts receivable/payable, invoicing and billing, safety and security, and staff management. Recognized for exemplary customer service and team collaboration. A positive, encouraging leader.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Director
Stepping Stone School
College Station , TX
02.2020 - Current
- Reviewed and evaluated programs for compliance with state, local and federal regulations.
- Trained, managed and motivated employees to promote professional skill development.
- Determined allocations of funds for staff, equipment and authorized purchases.
- Achieved budgetary targets by monitoring expenses and resource utilization, cutting waste and strengthening revenue streams.
- Inspected facility and activities to monitor safety, sanitation and procedures.
- Created and updated records to document employee and participant information.
- Communicated with parents and fostered strong professional relationships.
- Provided guidance for parents on child development issues.
- Resolved conflicts between staff members or between staff and families.
- Established partnerships with local organizations to provide additional resources for children in care.
Health Insurance Agent
US Health Advisors
College Station , TX
08.2019 - 01.2020
- Explained complex healthcare concepts to customers in an easy-to-understand way.
- Assisted customers with enrollment in health insurance plans and managed administrative paperwork.
- Responded timely to inquiries from customers via phone, email, or chat support systems.
- Supported sales team members by providing product knowledge training sessions.
- Calculated premiums and established payment methods.
- Analyzed clients' needs and financial situations to customize insurance policies for individual necessity.
Assistant Manager, Customer Service
Sabi
College Station, TX
10.2017 - 07.2019
- Monitored customer feedback and implemented changes based on those insights.
- Identified areas where operational efficiencies could be improved upon.
- Resolved escalated complaints from customers in a timely manner.
- Generated monthly reports on key metrics such as average response time, resolution rate.
- Conducted regular performance reviews with team members to ensure quality standards are met.
- Provided customer service support when needed.
Education
Bachelor of Science - RPTS - Tourism Management And Youth Development
Texas A&M University
College Station, TX08-2019
Skills
- Regulatory compliance
- Budget management
- Program evaluation
- Employee training
- Conflict resolution
- Customer service
- Goal setting
- Analytical thinking
- Decision-making
- People management
Certification
- CPR Certified
- Food Handlers Certification
- Directors Credential (TX)
Timeline
Director
Stepping Stone School
02.2020 - Current
Health Insurance Agent
US Health Advisors
08.2019 - 01.2020
Assistant Manager, Customer Service
Sabi
10.2017 - 07.2019
Bachelor of Science - RPTS - Tourism Management And Youth Development
Texas A&M University
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