Summary
Overview
Work History
Education
Skills
Timeline
Generic

SHELBY Jenner

Gresham

Summary

Dynamic professional with extensive experience at Aspen Dental, excelling in customer service and consultant. Proven track record in enhancing patient satisfaction through effective scheduling and conflict resolution. Skilled in financial management, successfully reducing discrepancies and fostering a collaborative work environment.

Overview

8
8
years of professional experience

Work History

Assistant Manager

Aspen Dental
06.2023 - Current
  • Coordinated patient scheduling to optimize appointment flow and enhance operational efficiency.
  • Assisted in training new staff on office protocols and patient management systems.
  • Monitored patient feedback to identify areas for service improvement and enhance satisfaction.
  • Developed standard operating procedures to streamline administrative tasks and reduce errors.
  • Led initiatives to improve workflow processes, resulting in reduced wait times for patients.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Assisted in budget preparation, ensuring alignment with financial goals.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Collaborated with dental professionals to ensure compliance with health regulations and safety standards.
  • Generated repeat business through exceptional customer service.

Dental Assistant

Aspen Dental
08.2017 - 03.2021
  • Assisted in patient preparation and comfort during dental procedures.
  • Managed sterilization processes for dental instruments and equipment.
  • Coordinated patient scheduling and follow-up appointments efficiently.
  • Educated patients on post-treatment care and oral hygiene practices.
  • Supported dentists with chairside assistance during examinations and treatments.
  • Maintained accurate patient records using dental software systems.
  • Collaborated with team members to enhance workflow efficiency in the office.
  • Implemented infection control protocols to ensure a safe environment for patients and staff.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.

Education

Dental Assistant Certification - Dental Assistant

Carrington College
Portland, OR

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Customer relations
  • Conflict resolution
  • Financial management
  • Consulting
  • Scheduling and planning

Timeline

Assistant Manager

Aspen Dental
06.2023 - Current

Dental Assistant

Aspen Dental
08.2017 - 03.2021

Dental Assistant Certification - Dental Assistant

Carrington College

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