Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Shelby Johnson

Huntington,WV

Summary

Customer-savvy in any position and accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills.

Overview

1
1
year of professional experience

Work History

Host

Texas Roadhouse
02.2023 - Current
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Relayed guest comments or suggestions to manager on duty for further action.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Completed daily side work and opening and closing duties without fail.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Backed up servers by checking on tables and retrieving items for guests.

Retail Sales Associate

American Eagle
08.2022 - 07.2023
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Answered questions about store policies and addressed customer concerns.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.

Education

High School Diploma -

Spring Valley High School
Huntington, WV
06.2024

Skills

  • Blending Techniques
  • Safety Awareness
  • Food Running
  • Special Events
  • Product and Service Sales
  • Time Management
  • Product Recommendations
  • Dressing Room Assistance
  • Customer Service
  • Table Coordination

Additional Information

Volunteer Hours:

  • roughly 45 hours handing groceries out at the Huntington river front. (2021)
  • 250 hours at the YWCA in Charleston, WV. (2022)
  • 35.5 hours at the VA hospital. (2023)

Timeline

Host

Texas Roadhouse
02.2023 - Current

Retail Sales Associate

American Eagle
08.2022 - 07.2023

High School Diploma -

Spring Valley High School

Similar Profiles

CREATE PROFILE
Shelby Johnson