Shelby Johnson
Dallas,Texas
Summary
Results-driven HR professional with extensive management experience, specializing in Recruitment, Employee Onboarding, and Records Management. Proven track record in reducing employee attrition, implementing performance metrics, and coordinating training initiatives. Strong analytical and organizational skills with a commitment to ensuring compliance and enhancing employee satisfaction. Skilled in policy development, HRIS implementation, and providing effective administrative support. Exceptional communicator with a dedication to continuous improvement.
Overview
6
6
years of professional experience
1
1
Certification
Work History
SR. CUSTOMER ADVOCACY MANAGER
Ally Financial Inc.
2022.03 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Conducted daily quality assurance to ensure employees were in compliance with all policies and procedures..
- Achieved reduction in employee attrition by providing effective leadership, enhancing career development opportunities, and addressing performance issues
- Created and implemented performance metrics and documentation guidelines to assist employees in navigating daily responsibilities effectively.
- Provided monthly performance feedback and coaching to agents, along with specific performance updates
Learning and Development Specialist
Lovisa
2019.03 - 2022.03
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
- Provided coaching and mentoring to employees.
- Facilitated virtual, in-person and blended learning sessions.
- Analyzed and evaluated training effectiveness and program outcomes.
- Developed, updated, and delivered professional-quality presentations and training materials, such as quick reference guides, online learning resources, and PowerPoint presentations.
- Conducted surveys to evaluate the effectiveness of training activities, providing recommendations for continuous improvement.
- Monitored and reported on key performance indicators (KPIs) to assess the effectiveness of email campaigns.
HR Assistant
Lorna Jane
2018.01 - 2019.03
- Administered recruitment processes, including posting job openings, reviewing resumes, and coordinating interviews, resulting in a 20% reduction in time-to-fill positions.
- Assisted in the development and implementation of employee onboarding and training programs, enhancing overall employee satisfaction by 15%.
- Maintained accurate and confidential employee records, ensuring compliance with company policies and legal requirements.
- Provided administrative support to the HR department, managing calendars, scheduling interviews, and coordinating meetings.
- Assisted in the preparation of HR-related documentation, such as offer letters, contracts, and policies.
- Responded to employee inquiries regarding HR policies and procedures, fostering positive employee relations.
- Managing and organizing the general email inbox
Education
Associate of Arts - Criminal Justice
Tyler Junior College
Troup, TXSkills
- Recruitment and Selection
- Employee Onboarding
- Records Management
- HRIS
- Policy Development
- Communication and Interpersonal Skills
- Attention to Detail
- Time Management
- Analytical Thinking
- Organizational Skills
- Technical Proficiency
Certification
- HRCI Certified Learning and Development, - 2023
- HRCI Certified Talent Acquisition, - 2023
- HRCI Certified Compensation and Benefits (CAB,) - 2023
- HRCI Certified Employee Relations, - 2023
- HRCI Certified Compliance and Risk Management, - 2023
Timeline
SR. CUSTOMER ADVOCACY MANAGER
Ally Financial Inc.
2022.03 - Current
Learning and Development Specialist
Lovisa
2019.03 - 2022.03
HR Assistant
Lorna Jane
2018.01 - 2019.03
Associate of Arts - Criminal Justice
Tyler Junior College
- HRCI Certified Learning and Development, - 2023
- HRCI Certified Talent Acquisition, - 2023
- HRCI Certified Compensation and Benefits (CAB,) - 2023
- HRCI Certified Employee Relations, - 2023
- HRCI Certified Compliance and Risk Management, - 2023
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