Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Shelby Johnson

Webb City,MO

Summary

Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.

Overview

8
8
years of professional experience

Work History

Senior Office Manager

America's Car-Mart
02.2021 - Current
  • Optimized office space utilization by reorganizing workspaces for better efficiency and collaboration.
  • Improved employee productivity through effective delegation, task prioritization, and time management strategies.
  • Oversaw expense tracking processes to maintain accurate financial records while identifying areas for potential savings or budget adjustments as needed.
  • Streamlined office operations by implementing efficient management systems and processes.
  • Managed multiple projects simultaneously to ensure timely completion while maintaining high-quality standards.
  • Maintained an organized filing system for easy access to critical documents and streamlined record-keeping practices.
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Coordinated special projects and managed schedules.

Office Clerk

America's Car-Mart
01.2020 - 02.2021
  • Responded to inquiries from callers seeking information.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Maintained organized files and stocked supplies to support team needs and maximize performance.
  • Increased office efficiency by maintaining accurate filing systems and streamlining administrative processes.

Daycare Owner/Operator

Self
03.2016 - 01.2020
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Prepared healthy, age-appropriate snacks and meals.
  • Established strong customer relationships through excellent communication and attentive service.
  • Put together realistic budgets based upon costs and fees for successfully operating business.

Education

High School Diploma -

Joplin High School
Joplin, MO
05.2011

No Degree - Culinary

Franklin Technology Center
Joplin, MO
05.2011

Skills

  • Office Administration
  • Document Management
  • Scheduling proficiency
  • Excellent multi-tasking ability
  • Customer Service
  • Clear oral/written communication
  • Organizational Skills
  • Data Entry
  • Account Reconciliation

Accomplishments

  • Recognized by management for the dedication to the company and lot which earned a Pacesetter Award in 2023.
  • Advanced from Office Clerk to Office Manager within a year due to the willingness to learn and strong work ethic.
  • Planned and coordinated an Office Manager training & brainstorming meeting with AOM.

Timeline

Senior Office Manager

America's Car-Mart
02.2021 - Current

Office Clerk

America's Car-Mart
01.2020 - 02.2021

Daycare Owner/Operator

Self
03.2016 - 01.2020

High School Diploma -

Joplin High School

No Degree - Culinary

Franklin Technology Center

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