Summary
Overview
Work History
Education
Skills
Highlightandqualifications
References
Timeline
Generic

Shelby Johnson

Clearfield,UT

Summary

Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions. Results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience

Work History

To Go Specialist

Olive Garden
04.2024 - Current
  • Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
  • Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
  • Collaborated with kitchen staff to ensure timely completion of all to-go orders.
  • Operated cash register to accept cash, debit and credit card payments from customers.
  • Utilized strong organizational skills in arranging completed orders neatly while minimizing space consumption within the pick-up area.

Carpet Admin Assistant

RC Willey
02.2022 - Current
  • Customer Service, Problem solving, Detail orientation, Proficiency in time management, Communication skills in a team
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
  • Expedited project completion times due to the ability to multitask effectively under tight deadlines.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.

Team Lead

Taco Time
10.2018 - 02.2022
  • Inform customers of available specials, Training of new employees, Manage store and employees to meet daily goals, Work with customers to solve complaint issues, Handle money transactions
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Managed schedules, accepted time off requests and found coverage for short shifts.

Cashier

7-11
06.2018 - 08.2018
  • Money management, Ability to work in a fast-paced environment, Demonstrate teamwork skills, Enhanced sanitation in the workplace
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Education

Bachelor of Science - History

Utah State University
Logan, UT
05.2022

Skills

  • Strong multitasking
  • Phone Etiquette
  • Initiative-taking
  • Quick Learner
  • Goal-Oriented
  • Time Management
  • Computer Skills
  • Data Entry
  • File and Record Keeping

Highlightandqualifications

  • Basic skills with Microsoft Word and Excel
  • Knowledge of handling a POS system
  • Caring for customer needs
  • Keep a tidy and neat workspace
  • Training of new employees and store management
  • Ability to work in a team or individually for projects

References

References available upon request

Timeline

To Go Specialist

Olive Garden
04.2024 - Current

Carpet Admin Assistant

RC Willey
02.2022 - Current

Team Lead

Taco Time
10.2018 - 02.2022

Cashier

7-11
06.2018 - 08.2018

Bachelor of Science - History

Utah State University

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Shelby Johnson