Summary
Overview
Work History
Education
Skills
Timeline
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Shelby Jones

Union City,TN

Summary

Hardworking, organized, and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals while providing amazing service to customers, patients, and peers. Engaging and personable to oversee business tasks and meet deadlines.

Overview

9
9
years of professional experience

Work History

PFS Sr. Representative

Banner Health
12.2017 - 06.2023
  • Trained newly hired employees on company policies and procedures regarding diverse situations.
  • Resolved issues through careful research and follow-up with customers.
  • Interacted with customers regularly to maintain and enhance relationships.
  • Answered questions quickly via email or return phone call within one-hour period.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
  • Collected, arranged, and input information into database system.
  • Analyzed customer financial records to determine appropriate payment plan.
  • Researched billing errors and discrepancies to initiate corrective action.
  • Responded to customer inquiries and provided detailed account information.

Medical Administrative Assistant

Kelly Services
04.2015 - 07.2016
  • Welcomed, admitted, and discharged patients with utmost professionalism and attention to detail
  • Responded to incoming calls with impeccable communication skills, and efficiently scheduled patient appointments
  • Facilitated seamless transfer of labs to appropriate clinicians to ensure timely delivery of results
  • Ensured the highest standards of office cleanliness and supply stock management
  • Diligently managed confidential patient records and charts in accordance with company policy.
  • Maintained and updated patient records for accurate, current medical histories.

Caregiver

Accent Care
02.2014 - 11.2015
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Assisted patients with self-administered medications.

Education

Bachelor of Science - Health Administration

Brookline College
Phoenix, AZ
12.2021

Skills

  • Agent Assistance
  • Outbound Calls
  • Credit Adjustments
  • Telephone Etiquette
  • Pleasant Telephone Demeanor
  • Filing
  • Delinquent Account Notification
  • Organizational Skills
  • Coordinate Payment Plans
  • Patient Advocacy
  • Software Applications
  • Trainer Mentoring
  • Process Payments
  • Verbal and Written Communication
  • Training and Teaching
  • EMR Systems
  • Conflict Resolution
  • Patient Registration
  • Updating Customer Accounts
  • Service Quality Standards
  • Reminder Calls
  • Customer Service
  • Office Supplies and Inventory

Timeline

PFS Sr. Representative

Banner Health
12.2017 - 06.2023

Medical Administrative Assistant

Kelly Services
04.2015 - 07.2016

Caregiver

Accent Care
02.2014 - 11.2015

Bachelor of Science - Health Administration

Brookline College

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Shelby Jones