Overview
Work History
Education
Timeline
Generic

Shelby Jones

Veradale,WA

Overview

8
8
years of professional experience

Work History

Delivery Driver

Domino's Pizza
Veradale, WA
09.2023 - Current
  • Greeted customers upon arrival, took orders and provided product knowledge.
  • Loaded delivery vehicle with orders and ensured accuracy of order items.
  • Delivered pizza to customers in a timely manner while adhering to traffic laws.
  • Processed cash, credit and debit payments accurately using point-of-sale system.
  • Maintained cleanliness of restaurant dining area, kitchen, and delivery vehicle.
  • Provided courteous customer service by addressing customer concerns promptly and professionally.
  • Received, dated, and restocked incoming shipments from vendors verifying quality and quantity of products received.
  • Adhered to company policies and procedures as outlined in employee handbook.
  • Followed proper sanitation protocols when handling food products on the job.
  • Answered phone calls from customers placing carryout, delivery, and car side orders.
  • Assisted with helping train new team members on delivery driving duties and daily tasks.
  • Offered customers information about restaurant menu items or special promotions.
  • Forged and cultivated strong relationships with customers within fast-paced and constantly moving environment.
  • Refilled vending machines and removed outdated food products.
  • Ensured all food safety regulations were followed during preparation process.
  • Completed all tasks assigned to me by the end of every shift.

Front Desk/Office Assistant/Traffic Manager

Juneau Radio Center/Frontier Media
Juneau, AK
03.2022 - 07.2023
  • Greeted visitors to provide information and direct to appropriate personnel.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Completed basic bookkeeping and document filing.
  • Maintained business office inventory by checking stock for needed supplies.
  • Entering new client account information and commercial orders.
  • Organized files, developed spreadsheets, and scanned documents to improve organizational workflow.
  • Maintained business records by updating customer information.
  • Collected payments, issued receipts and updated accounts to reflect new balances.
  • Ran company errands, such as: taking mail to the post office or depositing checks at the bank.
  • Communicated with customers, employees and vendors to answer questions and address complaints.
  • Signed for packages, opened, sorted and routed incoming mail and prepared outgoing mail.
  • Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
  • Completed and mailed statements, invoices and checks.
  • Experience working with Excel, Word Document, and Natural Log.
  • Voiced commercials and had light training in broadcasting.
  • Managed contestants for upcoming contests.
  • Helped set up and manage ticket booths for contest finales.
  • Worked remotely for the Texas Radio Center as needed.
  • Trained the new Front Desk employees.

Assistant Manager

Domino's
Juneau, AK
05.2021 - 02.2022
  • Recorded and documented daily inventory via hard copy and data entry in our database.
  • Daily - reconciled/balanced til and delivered cash deposits to a banking institution.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Entered and processed new employees into the system.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Tracked labor hours of employees via digital time and attendance system.
  • Resolved conflicts between team members in an effective manner.
  • Maintained up-to-date knowledge of company products and services.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Conducted customer refunds and issued account credits as necessary.
  • Recorded and credited tips to employee accounts.
  • Maintained good interpersonal relationships with both management, co-workers, and employees.
  • Required excellent attention to detail and organization in managing orders, preparing food, and ensuring quality checks before sending orders out for delivery or carry-out.

Delivery Driver

Domino's
Juneau, AK
10.2020 - 05.2021
  • Provided friendly and courteous customer service when greeting customers and taking orders via phone and in person.
  • Performed accurate data entry to process orders and payments.
  • Completed all tasks assigned to me by management - washing dishes, preparing food, and stocking supplies.
  • Maintained good interpersonal relationships with co-workers and management.
  • Delivered pizzas in a timely, safe, and efficient manner.
  • Occasionally worked through closing hours - restocking supplies, cleaning kitchen, and preparing for morning crew.
  • Communicated effectively with management about any issues encountered during deliveries.
  • Ensured that all cash transactions were handled properly and securely at all times.
  • Reviewed orders before and after delivery to verify completeness, correct charges and customer satisfaction.

Store Clerk/Cashier

Mommy 'N Me
Juneau, AK
02.2019 - 05.2021
  • Provide excellent customer service
  • Interact frequently with the public and maintain a positive attitude
  • Sort, examine, price, hang clothing, stock merchandise, with attention to detail
  • Search database for like items to obtain pricing suggestions
  • Point of Sale – Cashier for general clothing/merchandise
  • Work in a fast paced environment where multi-tasking is a requirement
  • Work well independently or with a team

Delivery Driver

Bullwinkles Pizza Parlor
Juneau, AK
07.2019 - 08.2020
  • Provided excellent customer service and receive calls, take orders, and used a Point of Sale system
  • Interacted frequently with the public both on the phone and in person
  • Delivered pizzas in a timely manner
  • Bussed and cleaned tables
  • Restocked condiments
  • Worked through closing hour.

Cashier/Cutting Counter/Stocker

JoAnns Fabric Store
Juneau, AK
11.2018 - 03.2019
  • Served more than 100 customers per day, provided excellent service
  • Worked fabric cutting counter and pricing, with attention to detail
  • Point of Sale – Cashier for general merchandise/discounts/coupons/returns
  • Stocked shelves and priced items in every department

Barista/Cashier and Boardwalk Asst

Glacier Gardens Rainforest Adventure
05.2016 - 10.2018
  • Served 500+ customers per day, provided excellent service and drinks made to order, paid close attention to detail
  • Cashier for coffee items, as well as general merchandise
  • Restock supplies for coffee sales
  • Provided superior customer service and answer inquiries
  • Greet visitors and provide approximately 8 informational tours for over 100 people per day
  • Trained as a cart driver/tour guide, worked closely with a team of guides

Education

High School Graduate -

05.2018

Timeline

Delivery Driver

Domino's Pizza
09.2023 - Current

Front Desk/Office Assistant/Traffic Manager

Juneau Radio Center/Frontier Media
03.2022 - 07.2023

Assistant Manager

Domino's
05.2021 - 02.2022

Delivery Driver

Domino's
10.2020 - 05.2021

Delivery Driver

Bullwinkles Pizza Parlor
07.2019 - 08.2020

Store Clerk/Cashier

Mommy 'N Me
02.2019 - 05.2021

Cashier/Cutting Counter/Stocker

JoAnns Fabric Store
11.2018 - 03.2019

Barista/Cashier and Boardwalk Asst

Glacier Gardens Rainforest Adventure
05.2016 - 10.2018

High School Graduate -

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Shelby Jones