Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shelby Jones

Pattonville,TX

Summary

Experienced with overseeing complex operational functions and implementing process enhancements. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Knowledge of strategic planning and resource management for optimal operational performance.

Overview

9
9
years of professional experience

Work History

Operations Manager

Ulta Beauty Inc.
02.2023 - 08.2025
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Analyzed and reported on key performance metrics to senior management.

Medical Billing Specialist

RRV Management
05.2022 - Current
  • Prepared billing correspondence and maintained database to organize billing information.
  • Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Managed collections claims for unpaid bills against estates of debtors.
  • Communicated with patients for unpaid claims for HMO, PPO and private accounts and delivered friendly follow-up calls for proper payments to contracts.
  • Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
  • Located errors and promptly refiled rejected claims.
  • Generated and maintained statistical data related to medical records.
  • Reviewed patient charts to better understand health histories, diagnoses, and treatments.
  • Correctly coded and billed medical claims for various hospital and nursing facilities.

Clerical Support Specialist

Waste Connections Inc.
05.2021 - 04.2022
  • Coordinated and scheduled meetings and appointments.
  • Informed and supported business leaders through consistent communication and administrative support duties.
  • Issued invoices and followed up on outstanding payments to remind clients to pay on time.
  • Edited documents to keep company materials free of grammar errors.
  • Processed documents and materials to disseminate information to appropriate parties.

Bank Teller

Peoples Bank
09.2019 - 05.2021
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Turned in excess cash to maintain drawer security.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Placed orders for customer checks and verified starting numbers.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Processed customer transactions promptly, minimizing wait times.
  • Provided customer records, account statements and copies of checks.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Assisted customers with compromised debit cards and issued new credentials.
  • Audited fellow teller currency to contribute to dual-control procedures.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.

Call Center Representative

Results Companies
01.2018 - 10.2019
  • Sought ways to improve processes and services provided.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Compiled status and performance reports for team leaders to address company strengths and weaknesses.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.

Waitress

Fish Fry
06.2016 - 01.2018
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Increased sales significantly by upselling higher-end products to customers.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Provided recommendations on menu items and upsold food and drinks to increase sales.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Education

High School Diploma -

Fort Towson High School
Fort Towson, OK
05.2013

Skills

  • Critical Thinking
  • Categorizing and Classification
  • Time Management
  • HIPAA Compliance
  • Customer Service
  • Active Listening
  • Database Maintenance
  • Microsoft Office
  • Claim submission
  • Team leadership
  • Operations management
  • Problem-solving

Timeline

Operations Manager

Ulta Beauty Inc.
02.2023 - 08.2025

Medical Billing Specialist

RRV Management
05.2022 - Current

Clerical Support Specialist

Waste Connections Inc.
05.2021 - 04.2022

Bank Teller

Peoples Bank
09.2019 - 05.2021

Call Center Representative

Results Companies
01.2018 - 10.2019

Waitress

Fish Fry
06.2016 - 01.2018

High School Diploma -

Fort Towson High School

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