Overview
Work History
Timeline
Generic

Shelby Just

Placentia,CA

Overview

12
12
years of professional experience

Work History

General Manager

Snooze AM Eatery
10.2022 - Current
  • Recruited team members to maintain adequate staffing levels.
  • Provided coaching and mentoring support for employees at all levels of the organization.
  • Built and maintained relationships with vendors and suppliers.
  • Used customer feedback for improving operations and building brand loyalty.
  • Monitored store performance and identified opportunities for improvement.
  • Coordinated staff training sessions to ensure compliance with company policies and procedures.
  • Developed strategies to improve operational efficiency, reduce costs and maximize profitability.
  • Managed profit goals against budget and prior year, keeping controllable costs within budget.
  • Assessed team member performance through formal reviews leading to promotions or terminations as necessary.
  • Managed customer service teams to ensure quality customer satisfaction and increase customer loyalty.
  • Created policies, procedures and guidelines for staff members' daily operations.
  • Used computerized inventory system to plan and manage adequate inventory levels.
  • Executed sales and operational activities, producing results that met or exceeded business plan.
  • Provided clear direction and set priorities for accomplishing desired actions and results.
  • Met safety and security standards by overseeing preventative maintenance and repairs.
  • Planned and managed adequate inventory levels using computerized inventory system for meeting sales demands and minimizing loss.
  • Managed company assets by maintaining clean and fully equipped establishments with properly working equipment.
  • Maintained positive relationships with key stakeholders including customers, suppliers and partners.
  • Established employee development plan, setting clear expectations for team members.
  • Maintained product and service quality standards by conducting ongoing evaluations and investigating complaints.
  • Identified areas of improvement within existing systems and developed action plans for implementation.
  • Oversaw budgeting activities, monitored expenses and analyzed variances from plan.
  • Planned, coordinated and oversaw company events and promotions.
  • Organized regular meetings with department heads to review progress on projects and initiatives.
  • Prepared financial reports, clearly explaining operational effectiveness, trends and variances.
  • Implemented and maintained open-door communication system, reaching employees across department lines.
  • Partnered with vendors to negotiate contracts and secure best pricing agreements.
  • Analyzed current processes and implemented efficiencies that reduced costs.
  • Ensured compliance with regulatory standards by monitoring internal processes.
  • Facilitated communication between various divisions and departments regarding business objectives and strategies.
  • Analyzed financial data and prepared reports for senior management team.
  • Implemented effective process improvement initiatives to enhance productivity and performance levels.
  • Established and maintained proactive human resource functions, complying with labor regulations.
  • Coordinated projects across multiple departments ensuring timely completion of tasks.
  • Developed strategic plans for sales growth in both domestic and international markets.
  • Prepared staff work schedules and assigned specific duties.
  • Reviewed financial statements, sales reports, and other performance data to measure productivity.
  • Demonstrated and supported continuous improvement and growth mindset.
  • Established and monitored KPIs to optimize company performance.
  • Spearheaded multiple projects from concept through completion while successfully managing budgets and timelines on each project.
  • Regional Trainer for company trainers
  • Secure community partnerships and set up budget buckets for donations
  • Flowed through $304k more in profit over prior year
  • Improved EBITDA by 3% over prior year
  • Improved TCP by 700% from prior year

General Manager

The Stand
04.2021 - 04.2022
  • Provide high quality customer service and food quality
  • Ensure all team members are trained properly to guarantee guest satisfaction
  • Manage COS
  • Maintain restaurant goals: profitability, revenue & sales
  • Budget writing
  • Oversee prepping, order of inventory and HACCP
  • Hiring and terminating
  • Team member reviews and coaching and redirecting in the moment for the team member to learn and advance
  • Write Manager and team members schedules
  • Vendor relationships
  • Promote app and alcohol purchases
  • Responsible for cash handling, cash balancing and bank deposits
  • Oversee building of sales in add on sales and catering
  • Maintain our catering business by building relationships in the community while building client base
  • Catering menu drops to surrounding businesses and cold calling
  • New store opening experience
  • Calendar management
  • Marketing and Ambassador of store level

Kitchen Manager, FOH Manager, Service Manager

Olive Garden
05.2017 - 03.2021
  • Manage and oversee team, including: hiring, promotions, discipline, transfers and evaluations
  • Manage and oversee the training and training materials for all new hires and cross training
  • Manage p&l (profits and loss)
  • Responsible for cash handling and cash balancing including the distribution and receiving of employee banks
  • Responsible for bank deposits and currency exchange
  • Monitor restaurant's profitability while balancing the growth of sales and controlling costs
  • Oversee the completion of sales building initiatives in retail and catering
  • Ensure consistent quality of operations in food, service and execution of core systems
  • Protect confidential and sensitive information
  • Responsible for the opening and/or the closing of the restaurant
  • Maintain a consistent high level of productivity
  • Responsible for the employee schedules and employee reviews
  • Build sales and connections with all catering clients
  • Catering menu drops, sample drops and cold calling
  • Make calls to clients with previous large orders to ensure or book a future order
  • Responsible for the coaching and development of employees including monitoring progress of plan(s) and initiatives; follows up on goals and re-direction as needed
  • Responsible for the maintaining and editing of employee's hours in Erestaurant and submitting hours to payroll
  • Assist in answering telephone calls and responding to emails
  • Order, receive, maintain and record inventory
  • Responsible for the cleanliness and maintenance of the restaurant
  • Responsible for HACCP, maintaining FOG, and county gas trap regulations
  • Responsible for ordering inventory, office supplies, and smallwares
  • Counting and entering monthly inventory
  • Communicate, coordinate, evaluate and plan staff meetings
  • Communicate, train, instruct policies and procedures in a formal and informal setting

General Manager

Corner Bakery Café
09.2014 - 05.2017
  • Responsible for cash handling and cash balancing including the distribution and receiving of employee banks
  • Responsible for bank deposits and currency exchange
  • Responsible for collecting catering client's outstanding balances
  • Responsible for making decisions that enhance the café's profitability while balancing the need to grow sales and control costs
  • Completion of sales building initiatives in retail and catering
  • Catering menu drops, sample drops, and cold calling
  • Call guest with previous large orders to ensure or book future order
  • Ensure consistent quality of operations in food, service and execution of core systems
  • Protect confidential and sensitive information
  • Maintain a consistent high level of productivity
  • Marketing and Ambassador at store level
  • Responsible for the employee schedules
  • Responsible for reviewing applications and complete interviewing and hiring process
  • Responsible for the coaching and development of employees including monitoring progress of plan(s) and initiatives; follows up on goals and re-direction as needed
  • Responsible for the maintaining and editing of employee's hours in Erestaurant and submitting hours to payroll
  • Assist in answering telephone calls and responding to emails
  • Order, receive, maintain and record inventory
  • Budget writing
  • Managing P&L
  • Manager ServSafe Certified

Quick Service Lead

The Disneyland Resort
11.2012 - 09.2014
  • Ensure complete guest satisfaction by providing helpful, efficient customer service and precious knowledge
  • Maintain and create the show by ensuring all areas are clean and show ready
  • Training Cast members in their role
  • Delegate team duties
  • Responsible for cash handling and cash balancing including the distribution and receiving of employee banks
  • Responsible for bank deposits and currency exchange
  • Advance POS knowledge
  • Record Spoilage and Inventory
  • Maintain and record HACCP
  • Record and Maintain hours based on sales
  • Maintain time clock system

Timeline

General Manager

Snooze AM Eatery
10.2022 - Current

General Manager

The Stand
04.2021 - 04.2022

Kitchen Manager, FOH Manager, Service Manager

Olive Garden
05.2017 - 03.2021

General Manager

Corner Bakery Café
09.2014 - 05.2017

Quick Service Lead

The Disneyland Resort
11.2012 - 09.2014

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Shelby Just