Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Shelby Keating

Shelby Keating

Clearwater,FL

Summary

Dynamic and results-driven professional with extensive experience in customer service and cash handling at Save A Lot. Proven ability to train and motivate teams while enhancing customer satisfaction through effective complaint resolution. Skilled in POS system operation and committed to maintaining workplace safety and cleanliness.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Shift Lead

Save A Lot
07.2023 - 02.2025
  • Completed store opening and closing procedures and balanced tills.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Trained and mentored new employees to maximize team performance.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Established positive rapport with customers and staff members alike through strong communication skills.
  • Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
  • Completed cash and credit card transactions accurately using POS software.

Key Holder

Party City
03.2016 - 02.2023
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
  • Increased store sales by creating visually appealing merchandise displays and product placements.
  • Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
  • Contributed to store profitability by identifying opportunities for upselling and cross-selling products.
  • Increased sales by providing exceptional customer service and product knowledge.
  • Maintained store's cleanliness and visual standards, creating welcoming environment for customers.

Crew Member

McDonald's
05.2012 - 08.2015
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.

Education

General Studies

Dunedin High School
Dunedin, FL
06-2011

Skills

  • Customer service focus
  • Employee training
  • Guest service
  • Team motivation
  • Workplace safety
  • Knowledge sharing
  • Positive attitude
  • Cash handling

Certification

Certified Food Safety Manager

Timeline

Shift Lead

Save A Lot
07.2023 - 02.2025

Key Holder

Party City
03.2016 - 02.2023

Crew Member

McDonald's
05.2012 - 08.2015

General Studies

Dunedin High School

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